Do you have an idea of what your modern workplace will look like? Have you planned and designed your migration? Have you completed a discovery, addressed challenges and issues, and considered the technology, processes, and cultural shift? If you have, then continue reading. If not, take a look at our ‘Designing a modern working environment’…

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A CRM system (customer relationship management) is a core business application that helps to build and maintain customer relationships through retention and acquisition.  CRM systems allow you to effectively manage and monitor customer engagement and relations, as well as helping you to achieve business goals such as sales, customer service, and marketing.  Whilst CRM applications…

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The UK Cyber Security Breaches Survey 2023 is a comprehensive and influential research study conducted by the UK government to assess the nature and impact of cyber security breaches on UK businesses. Recently, the Department for Digital, Culture, Media and Sport (DCMS) released the report which surrounds the study results and we’ve summarised the key…

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What is an ITSM System? An ITSM (IT Service Management) system is a set of technologies, frameworks and processes that are used to plan, manage, deliver, and support all IT services and experiences within a business. It is designed to ensure that managed IT services such as problem management and service reporting are delivered efficiently…

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As the modern workforce continues to evolve, so do the expectations for the digital working environment that we rely on every single day. As we spend more time on our screens, the need for an intuitive, efficient, secure, and connected digital workspace is essential to remain productive and engaged.  From video and chat-based communication to…

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Without a doubt, phone systems are one of the key communication services to a business. Since the invention of the revolutionary device, phone systems have been used for commercial purposes since 1877 (back when switchboard operators would manually connect phone calls!).  Since then, phone systems have changed and evolved over time to keep up with…

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Did you miss Microsoft’s AI announcements? Here is a recap summarising everything you need to know.   The way we work is changing. AI is transforming the modern workplace unlocking a new wave of productivity growth, and Microsoft is at the forefront of its innovation. Despite escalating competition from Google, Microsoft and OpenAI remain the leading…

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Spring has finally arrived, so rather than just ‘dusting away the cobwebs’ on your current IT/Network Infrastructure, it could be time to give it a refresh.  Your IT Network Infrastructure is a critical component of your business. To keep your organisation running smoothly, your infrastructure should be kept up-to-date and provide high-quality operating systems to…

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New Year, new team, new charity, same challenge, same goal. We’re tackling the Yorkshire Three Peaks to raise money for Dougie Mac. Last year a team from 848 took on the challenge raising over £1700 for an amazing charity. This year we’re taking on the Yorkshire Three Peaks again with new team members and for…

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848 has been awarded the Microsoft Business Applications Solutions Partner badge, taking its Tier 1 Microsoft accreditations portfolio to 4 Solutions Partner badges and 6 Specializations.   Our growing list of Microsoft accreditations validates our advanced ability to design, configure, scale, and deploy specialist solutions according to Microsoft’s highest technical standards.  Including our latest badge…

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In the current threat landscape, cyber security for law firms is essential. Cyber-attacks overall have grown by more than 60% in the last two years, and the number of top 100 law firms experiencing an attack has risen from 45% in 2018/19 to 73% in 2021/22. Cyber security is especially important for legal firms due…

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Expert cloud solutions and IT Provider the 848 Group has announced a new strategic partnership with Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions. This relationship will extend and strengthen 848’s offerings to its customer base bringing significant automation, cost, and risk benefits to its…

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Business Applications like Microsoft Dynamics 365 are already leveraging Artificial Intelligence (AI) and Machine Learning (ML). Are you taking advantage of this to increase customer satisfaction? The key to achieving outstanding customer satisfaction is to personalise the entire customer service experience. Utilising AI-driven personalisation can increase revenue by 6% – 10%. Why does this work?…

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848 is exhibiting at the National Cyber Security Show. Taking place between the 25th and the 27th of April at the NEC Birmingham, the NCSS is a 3-day event of networking, learning, and discovering the latest cyber security strategies and solutions that are keeping individuals and businesses safe in the evolving threat landscape.   Visit…

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Public sector IT leaders are facing an uphill struggle to meet the community’s growing digital requirements, while juggling dwindling budgets, rising costs, and safeguarding against future disruption. But digital transformation continues to play a critical role in the public sector. It can offer many benefits, including increased collaboration, accessibility, and agility as well as better…

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