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End User Support Services.

Your business is your people. Our end user support services ensure every employee can access the technology they need wherever they are – without interruption.

Access fully flexible and cost-effective IT support packages that keep your business connected. Give employees access to leading end user support to reduce downtime, enhance productivity, and maintain a secure workspace.

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Prioritise Your People.

Employees need uninterrupted connectivity and access to everything they need, when they need it.

Slow systems and unreliable IT can make it difficult for employees to stay productive and in touch with their teams. Our end user support packages are designed to empower your people with the technology, security, and support they need to do their best work.

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End User Support to Improve Efficiency.

Rapid response and issue resolution – support calls answered in 30 seconds.

100% first time fix rate minimising any downtime or frustration for your users.

Around-the-clock monitoring and threat protection for your IT environments.

Scale your services up or down with ease to get the end user support you need.

Improve productivity with workspaces that are always accessible and secure.

ITIL-aligned end user support built on the leading ServiceNow ITSM platform.

Developing Your End User Strategy.

IT support should be scalable, simple, and centred around your people. That’s why our approach starts with the end user. Our team take the time to understand how your employees utilise technology every day and identify any gaps in your IT services and support.

We work with you to develop an end user support strategy that’s aligned to your business goals and needs. It’s more than just end user support. We enable you to enhance the user experience, strengthen your security, improve your processes and more.

Explore Our IT Support Packages.

At the 848 Group, we know that every business is unique. That’s why we offer a variety of end user support and IT management packages to suit different budgets and business environments. All packages are customisable and delivered on a cost-effective, pay monthly per-user basis.

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Secure End User Support

Our end user support packages embed security at their core, protecting users, data, and workspaces. We enhance this with advanced managed security services, ensuring robust protection regardless of location or device.

Our offerings span endpoint protection, policy design, vulnerability management, and risk mitigation for comprehensive security coverage.

Your Team of Experts

The 848 Service Desk is managed by a diverse team of service delivery experts, incident coordinators, and specialist IT engineers, all certified in Microsoft, ITIL, and Prince2.

They bring deep IT Service Management (ITSM) expertise to ensure exceptional customer service and swift problem-solving. Leveraging the advanced ServiceNow platform, we provide consistent IT experiences and optimised services.

More Than IT Support.

Access a range of services to complement your end user support. We offer end-to-end consultancy on the modern workplace, cybersecurity, cloud services and more. Work with a team of IT specialists who can help you save money and get more value from your IT landscape.

Modernise and Optimise Your Workplace.

Create a connected and centralised digital workspace. We bring together leading cloud collaboration and productivity apps across Microsoft 365 and more.

Build Your Modern Workplace

Protect Your Business from a Breach.

Adopt a proactive security strategy that protects your people, data, devices and more. Secure endpoints and environments with scalable solutions.

Secure Your End Users

Reduce IT Costs with Software Services.

Save between 25 – 40% on your software licenses. We can help you maximise IT spend, save money, and reduce the complexity of licensing.

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Let Us Know What You’d Like to Achieve.

Your Dedicated Microsoft Solutions Partner.

The 848 Group is proud to be a Microsoft Certified Solutions Partner for Modern Work, Digital & App Innovation, Business Applications and Security, with a specialization in Adoption and Change ManagementThis demonstrates our leading knowledge and expertise in the design, build and implementation of solutions underpinned by Microsoft technologies.