Business Applications like Microsoft Dynamics 365 are already leveraging Artificial Intelligence (AI) and Machine Learning (ML). Are you taking advantage of this to increase customer satisfaction? The key to achieving outstanding customer satisfaction is to personalise the entire customer service experience. Utilising AI-driven personalisation can increase revenue by 6% – 10%. Why does this work?…

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Public sector IT leaders are facing an uphill struggle to meet the community’s growing digital requirements, while juggling dwindling budgets, rising costs, and safeguarding against future disruption. But digital transformation continues to play a critical role in the public sector. It can offer many benefits, including increased collaboration, accessibility, and agility as well as better…

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Today’s commercial business segment is booming with small and medium businesses (SMBs), accounting for around 90% of all businesses globally. But as the global economy continues to rise, organisations are having to look at ways to reduce costs due to tight budgets, all whilst growing their business and optimising operations.  As an SMB, we know…

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By 2024, over 300 million people worldwide will be working in a setting that combines virtual and on-site communication. But to excel in a hybrid world, you need the right technology, tools, processes, and strategy to make collaboration work for everyone, wherever they may be.  A modern workplace will enable you to stay competitive, maximise…

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So many businesses are resistant to change. But to stay ahead of the competition and improve efficiency, productivity, security, and employee satisfaction, businesses must embrace change for continuous improvement.  Often, organisations get too comfortable with an IT support partner that meets their needs 70% of the time. Or are stuck in a cycle of renewing…

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During the third quarter of 2022, approximately 15 million data records were exposed worldwide through data breaches.  Data Privacy Day is an international campaign that runs annually on the 28th of January. The campaign aims to raise awareness of the importance of cyber security and data protection best practices.  As cyber threats continue to evolve…

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There are now over 5.5 million small to medium size businesses (SMBs) in the UK, 5.47 million of them being small (49 employees or under) and 35,900 of them being medium sized businesses (50-249 employees). In recent years, there has been a huge increase in SMBs, which in turn has accelerated the demand for easily…

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The Big Energy Savings Week occurs every year in the third week of January. It is a national campaign to raise awareness of global warming and show how people can do more to save energy as well as other resources. Energy is of course a topic we’ve all been hearing about recently, and the work…

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The third Monday in January is often referred to as ‘the most difficult day of the year’, but this is a myth. We’re supporting Samaritans and its campaign to stop the stigma about Monday being ‘blue’ and instead encourage conversations over a brew! This year’s brew Monday takes place on the 16th of January. The…

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Feeling stuck with your IT plan for the new year? A looming recession, rising cyber threats, and ongoing skills shortages will all impact your 2023 IT strategy. Due to the instability of the current economy and business environment, business leaders will need to tackle IT planning with precision to overcome challenges, get more out of their investments, and improve efficiency.

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Gartner has Predicted the Top 10 Technology Trends for Next Year Are you planning your strategy for 2023? Have you considered how the forecasted technology trends may impact your plans? Gartner has recently unveiled its predictions of technology trends for the new year, built on three key themes: Optimise, Scale, and Pioneer.  The three themes…

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Are you struggling to demonstrate the ROI of your CRM system? Is user adoption low and impacting outcomes? A CRM audit enables you to analyse usage, data accuracy, automation and more, to help you get more value out of your CRM.

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Microsoft Teams is a secure collaboration platform built on Microsoft 365. You can use Teams to communicate with colleagues and clients, share files, documents, and content, and work together on projects in real time. This can be done via chat, calls, video meetings, file storage, and much more.

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There’s a common misconception that cybersecurity is all about tech. But that’s just one piece of the puzzle. An effective and robust security strategy is built on three pillars: People, Process, and Technology.

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As businesses tighten their defences against cybercrime, hackers are turning their attention to your people as a way to ‘get inside’. Just last year, Russian organised cyber criminals, attempted to launch a ransomware attack against Tesla by bribing one of its employees.

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