Technology is the backbone of your business, so it needs to perform. As an experienced Managed Service Provider (MSP) and cloud IT solutions partner, 848 delivers IT services that are always reliable, and always secure. With a nationwide network of IT experts and an agile approach, we provide leading solutions that evolve with you as your needs change. Work with a diverse team of accredited technical experts specialising in the modern workplace, cybersecurity, cloud infrastructure and more.
“You never feel like you’re just a number with 848.”
We were paying a lot more with the previous supplier, and response times for support could be weeks before tickets were resolved. With 848, the turnaround for support tickets is really quick.
— Chris Woods, Incentive FM Group
“848 has been very proactive and innovative in helping us develop an agile way of working.”
Working interactively with 848 in a workshop at the start of the project was the key to establishing our clear requirements and delivering a streamlined implementation. 848 has been very proactive and innovative in helping us develop an agile way of working on Dynamics to minimise the spend on project overhead versus delivering requirements.
— Irvin Newbitt, Ecoveritas
“This was excellent as it proved their knowledge…”
848 quickly understood our infrastructure and took on board all the information we provided. They asked for extra information that we had initially forgotten to prepare. This was excellent as it proved their knowledge of the requirements for Microsoft 365, plus it meant nothing was missed during the implementation.
The implementation went very smoothly. 848 prepared the majority of the environment before we were engaged, which meant very little of our time was used in the initial set up. It also meant that the interruption to office staff was kept to a bare minimum.
The support from 848 has been quick and correct on the very few support cases we have had to raise. Having 848 support as the frontline gives us a faster response time than dealing with Microsoft direct. It also gives us the advantage of an account manager who can escalate calls if required and help with additional tasks (like purchasing extra licenses, changing existing ones), which speeds up the process, management and use of the Microsoft 365 service.
— Adam Hughes, Director, Quest Leisure
“They had a deep understanding of what we wanted to achieve.”
From start to finish, everything was great, from the communication to meeting our needs. 848 made sure they had a deep understanding of what we wanted to achieve, and then they designed and delivered exactly what they said. They have been very good in terms of support and resolving issues too.
“They never came across as ‘salesy’ – they were just friendly and helpful which made our decision to pick them an easy one.”
848 came out to our organisation before anything was signed to understand our requirements, discuss the options and explain how the process would work. Their team looked at our processes, understood them and suggested how things would work in Dynamics 365 and what improvements could be made.
During the migration work, the 848 team always kept in touch and communicated how things were progressing. That’s to be expected – but where I think 848 excelled is how the team dealt with the unknown issues. Whenever there was a problem, they were always quick to jump in and help out. Any transfer of data from one system to another can have its issues, but their support team were amazing in helping to resolve them, even if it was just outside of scope.
We find the Dynamics 365 environment delivered by 848 is a great system to use, and the customisations provided by the team really helped our business maximise efficiency. We have cut out so many old processes that used to take days and now, take minutes. This gives time for our teams to focus on so many other things we previously also never had time for.
— George Andreou, Business Support Manager, BKSB
The 848 Methodology.
Our plan, build, run methodology has been tried, tested and fine-tuned over more than a decade. This flexible approach ensures we capture every detail and requirement within your business and design solutions that align with your needs, goals and business strategy. It helps us deliver projects with minimal disruption, and maximum value.
848 will support you throughout the entire IT lifecycle. We view client relationships as partnerships, and guide you seamlessly right through from initial consultation, to design and implementation, and ongoing aftercare, training, and support.
