The Tier 3 Technical Support Engineer role is responsible for providing 3rd line support remotely to our customers, as well as acting as a point of escalation for Tier 1 & 2 Technical Support Engineers.

You will be the highest point of technical escalation on the Service Desk following escalation through the relevant support channels within the Service Desk. Working with the Service Leads to ensure no stone goes unturned when resolving a customer issue.

Working in a fast-paced environment where no day is the same, the ideal candidate will have experience working as a Tier 3 Technical Support Engineer with the ability to build key internal and external relationships, outstanding Ticket Hygiene, an exposure to project work and problem management.

The Tier 2 Technical Support Engineer role is responsible for providing 1st & 2nd line support remotely to our customers, as well as acting as a point of escalation for Tier 1 Technical Support Engineers.

You will fix what you can and escalate more complex issues to the relevant support channels within the Service Desk following our internal escalation processes and procedures.

We are seeking a Project Manager to join the business on a permanent basis. Reporting to the Head of Projects, the Project Manager will be responsible for supporting the end-to-end delivery of digital solutions across a variety of technologies. The ideal candidate will be working on projects for small businesses through to large well-known enterprises.

We are seeking a Project Coordinator to join the business on a permanent basis. Reporting to the Head of Projects, the Project Coordinator will directly support the successful delivery of programmes undertaken by the IT department through effective facilitation, tracking and reporting. This is a full-time role offering a competitive salary which includes a profit share bonus and an attractive benefits package. The ideal candidate will be working on projects for small businesses through to large well-known enterprises.