Tier 3 Technical Support Engineer
- Posted Date:
- March 23rd, 2023
- On site (Stafford Office)
- Full-time / Permanent
- £28,000 – £34,000 (depending on experience)
The Tier 3 Technical Support Engineer role is responsible for providing 3rd line support remotely to our customers, as well as acting as a point of escalation for Tier 1 & 2 Technical Support Engineers.
You will be the highest point of technical escalation on the Service Desk following escalation through the relevant support channels within the Service Desk. Working with the Service Leads to ensure no stone goes unturned when resolving a customer issue.
Working in a fast-paced environment where no day is the same, the ideal candidate will have experience working as a Tier 3 Technical Support Engineer with the ability to build key internal and external relationships, outstanding Ticket Hygiene, an exposure to project work and problem management.