JOB VACANCIES

We seek to empower our employees with the training, learning opportunities and professional qualifications that enable them to thrive in their field. With 8 promotions this year and a commitment to real employee development, staff retention is at our core. We create excellent opportunities for career progression in leadership and industry specialisms, giving staff the freedom to carve their own path.

See a vacancy that suits you? Apply today! 

Send your CV to info@848.co

Tier 2 Technical Support Engineer

The Tier 2 Technical Support Engineer role is responsible for providing 1st & 2nd line support remotely to our customers, as well as acting as a point of escalation for Tier 1 Technical Support Engineers.

You will fix what you can and escalate more complex issues to the relevant support channels within the Service Desk following our internal escalation processes and procedures.

Tier 3 Technical Support Engineer

The Tier 3 Technical Support Engineer role is responsible for providing 3rd line support remotely to our Customers, as well as acting as a point of escalation for Tier 1 & 2 Technical Support Engineers.

You will be the highest point of technical escalation on the Service Desk following escalation through the relevant support channels within the Service Desk. Working with the Service Leads to ensure no stone goes unturned when resolving a customer issue.

Tier 1 Technical Support Engineer

As a Tier 1 Technical Support Engineer, you’ll be part of the key functions within the Managed Service department. You will join the team in enabling the delivery of a high-quality service to end users, and ensuring Service Support and Service Delivery processes are in place to meet business needs.

CAREERS

EXCEED YOUR POTENTIAL AT THE 848 GROUP

If you have a query about careers at The 848 Group, just send us a message. One of our team will get in touch with you as soon as we can! 

Contact us

Unit 3,
Marconi Gate,
Staffordshire Technology Park,
Stafford,
ST18 0FZ
///prone.chest.hiking 

03449 848 848

info@848.co

Find out more

Privacy Policy

Make a complaint 

Remote Support Session

848 Group Support

Copyright © 2021 The 848 Group.
All Rights Reserved. 

Contact us

Unit 3,
Marconi Gate,
Staffordshire Technology Park,
Stafford,
ST18 0FZ
///prone.chest.hiking

 

03449 848 848

info@848.co

Find out more

Privacy Policy

Make a complaint 

Remote Support Session

848 Group Support

Copyright © 2021 The 848 Group.
All Rights Reserved.