Gartner has Predicted the Top 10 Technology Trends for Next Year

Are you planning your strategy for 2023? Have you considered how the forecasted technology trends may impact your plans?

Gartner has recently unveiled its predictions of technology trends for the new year, built on three key themes: Optimise, Scale, and Pioneer. 

The three themes are designed to help organisations optimise resilience and operations, scale vertical solutions, delivery, and connectivity, while pioneering new opportunities and forms of engagement. From the metaverse and superapps to adaptive AI and sustainability, Gartner has made 10 predictions for the biggest technology trends in 2023.

But how does this relate to your business?

Across all industries, business leaders are battling a challenging market and economic climate. Organisations are facing rising inflation, a looming recession and energy, supply chain, and skills shortages. In such an uncertain environment, it’s essential for businesses to prioritise, identify, and commit to strategic initiatives. Whether your goal is to reduce costs, change business models, or increase revenue, one thing remains – technology is fundamental.

Gartner’s predictions provide insights into when and where technology trends may impact your future plans and goals. Let’s look at the full list of the 2023 technology trends that you should be aware of.

Technology Trend Theme 1: Optimise

Digital Immune System

A Digital Immune System (DIS) aims to increase the resilience and stability of products, services, and systems by combining software engineering practices and technologies. It improves and safeguards the customer experience by combining data-driven insights from AI-augmented testing, observability, extreme testing, and more. A DIS provides CIOs with new approaches to deliver business value, mitigate risk, and enhance customer satisfaction.

Gartner predicts that by 2025, organisations that invest in building digital immunity will reduce system downtime by up to 80%. That translates directly into reduced costs, higher revenue, and better customer satisfaction.

Applied Observability

The ability to make faster and more informed decisions means you can be more competitive and reactive to change. Applied Observability is another of the technology trends identified by Gartner, and is the process of exploiting observable data gathered from infrastructure, application, and enterprise operations. When orchestrated and executed successfully, Applied Observability can be used to reduce delay times, optimise processes in real-time, and make faster data-driven decisions.

Tesla is an example of an organisation using targeted elements of Applied Observability. Tesla vehicles ‘observe’ and measure driving behaviour using sensors and autopilot software. The results produce a monthly safety score which is used as an incentive for drivers. The higher the safety score the more owners can save on their insurance.


Organisations across all industries are harnessing the capabilities of computer intelligence. 91% of businesses have ongoing investments in AI, while 48% use machine learning to optimise big data effectively. However, despite the increase in adoption, many businesses are not well prepared to manage AI risks. Organisations investing in AI would benefit from implementing AI Trust, Risk and Security Management (AI TRiSM) to ensure system reliability, security, and privacy.

A Gartner survey found that 41% of organisations [AE1] had experienced an AI privacy breach or security incident. AI requires a new form of trust, risk and security management. CIOs and business leaders must implement collective AI privacy, security and risk management to keep critical business data safe and secure from internal and external threats.

Technology Trend Theme 2: Scale

Industry Cloud Platforms

Increasing time-to-market and reducing delays is the key to remain competitive. Industry Cloud Platforms offer a combination of SaaS, PaaS, and IaaS with industry-specific functionality that businesses can use to increase agility, innovation, and efficiency. Gartner predicts that by 2027, more than 50% of enterprises will use Industry Cloud Platforms to accelerate business outcomes. Industry Cloud offers an alternative to generic cloud services traditionally purchased separately. They’re pre-integrated but customisable to industry-relevant solutions.

Platform Engineering

Platform Engineering is designed to make both the end user and developer’s online experience easier and more productive. It considers how self-service internal platforms are built and operated for simplified IT management, streamlined communication, and a better user experience. Platform Engineering provides a set of reusable and customisable components and capabilities that will help developers and end users respond faster to business needs.

Nike is an example of a business that’s leveraging Platform Engineering. Nike has built a customised platform that centralises critical data and decisions that are implemented by modular and composable technologies exposed through APIs. This platform drives faster time to market for the business and decreases operating costs.

Wireless-Value Realisation

Wireless-Value Realisation is all about integration and cost reduction. Most modern businesses use multiple wireless technologies to support a range of environments. The increased adoption and reliance on 5G, Wi-Fi 6 and more means your network will eventually become a source of direct business value. CIO’s need to prepare for their network to deliver, manage, and secure higher levels of information and data.

As your business scales, you need to track all sorts of assets from end-user computing to digital tagging. There is no single network technology that fits all these cases, so businesses will have to plan for the most cost-effective and capable solution to support a spectrum of wireless networks.

Technology Trend 3: Pioneer


Gartner predicts that by 2027, more than 50% of the global population will be daily active users of multiple Superapps. A Superapp is a platform that seamlessly combines the features of multiple apps and services into a single user interface. Users can plan, build, and run their own set of apps, providing a highly personalised and contextualised digital experience inside a single application.

Most examples of Superapps tend to be mobile apps, however the concept can also be applied to desktop applications. For example, Microsoft Teams could be transformed into a Superapp. Essentially a Superapp consolidates and replaces multiple apps for an integrated digital experience.

Elon Musk recently said that he wants to turn Twitter into the first globally successful superapp. He is yet to lay out a clear vision for the types of features he’d like to include, but it’s looking similar to the Chinese Superapp, WeChat.

Adaptive AI

AI has been one of the key technology trends over the past few years. The rise in AI technologies means engineering is becoming more complex and time-to-market is competitive. Traditional SaaS apps are simply updated, and things continue as normal. However, you can’t do that with AI, as it’s quite literally learning what to do all the time. Adaptive AI uses real-time data and feedback to continuously retrain its’ intelligence models. It enables organisations to accelerate value and keep AI aligned to business goals. Environments can adapt based on new data, enabling businesses to make faster decisions, and react quickly to unforeseen circumstances.


The Metaverse is one of the technology trends that rose in popularity this year, and will continue to do so in 2023. The Metaverse encompasses multiple technology trends, themes, and capabilities. Gartner defines the Metaverse as a collective virtual 3D shared space, created by the convergence of enhanced physical and digital reality.

Many businesses are using the Metaverse to increase engagement, collaboration, and connection across virtual workspaces. It’s used in customer service, brand influence, events, and retail spaces. Gartner predicts 2 in 5 large organisations will combine Web3, AR cloud and digital twins to launch metaverse-based projects that seek to increase revenue.


Corporate Social Responsibility (CSR) and sustainability surpass all of the strategic technology trends for 2023. Organisations should invest in sustainable technology and solutions to address customer, social, environmental, and governance demands and meet sustainability targets.

Gartner revealed that by 2025, 50% of CIOs will have performance metrics tied to the sustainability of the IT business. Organisations should consider a sustainable technology framework that increases the resource and energy efficiency of IT services, and enables enterprise sustainability through traceability, analytics, renewable energy, and AI.

Future-Proof Your IT Strategy

Gartner’s 2023 technology trends will impact different businesses in different ways. When planning your 2023 IT strategy, it’s important to consider these trends and evaluate how they may present opportunities or risks to your strategic direction.

If you’re stuck on what, how, and where to start with your 2023 IT strategy, or struggling to understand how the 2023 technology trends will affect your business, the knowledge of an IT professional can help.

The 848 Group is a cloud IT partner with over 12 years’ experience in providing technical guidance, specialist skills and expertise across a range of modern technologies and services.

We can develop relevant roadmaps to enable reliable and sustainable business growth, and help you outperform your competition with the use of modern technology.

With dedicated practices across cybersecurity, IT consultancy and strategy, managed services and more, we can plan, build and run your entire IT strategy and infrastructure.

Get in touch with a member of our team today to see how we can help you address the 2023 technology trends. Work with a trusted IT partner to plan, build, and run your 2023 IT strategy.