“This was excellent as it proved their knowledge…”

848 quickly understood our infrastructure and took on board all the information we provided. They asked for extra information that we had initially forgotten to prepare. This was excellent as it proved their knowledge of the requirements for Microsoft 365, plus it meant nothing was missed during the implementation.

The implementation went very smoothly. 848 prepared the majority of the environment before we were engaged, which meant very little of our time was used in the initial set up. It also meant that the interruption to office staff was kept to a bare minimum.

The support from 848 has been quick and correct on the very few support cases we have had to raise. Having 848 support as the frontline gives us a faster response time than dealing with Microsoft direct. It also gives us the advantage of an account manager who can escalate calls if required and help with additional tasks (like purchasing extra licenses, changing existing ones), which speeds up the process, management and use of the Microsoft 365 service.

— Adam Hughes, Director, Quest Leisure

“848 is a great company. The staff in any team I have dealt with were friendly and really went the extra mile.”

The migration and installation went pretty smoothly, but I judged 848 on how they dealt with unexpected issues. They were always quick to respond and jump on a call and with every single issue their communication was great, and they resolved in a reasonable timeframe. 

The aftercare was essential for us, and the structured and bespoke plans put in place by the 848 team were just what we needed. During this time, our account manager changed but this was seamless. I think it speaks highly of their own internal processes that our new account manager was up to date with our account needs. We never noticed a drop in service and they have been brilliant all round. 

— George Andreou, Business Support Manager, BKSB

“They never came across as ‘salesy’ – they were just friendly and helpful which made our decision to pick them an easy one.”

848 came out to our organisation before anything was signed to understand our requirements, discuss the options and explain how the process would work. Their team looked at our processes, understood them and suggested how things would work in Dynamics 365 and what improvements could be made.

During the migration work, the 848 team always kept in touch and communicated how things were progressing. That’s to be expected – but where I think 848 excelled is how the team dealt with the unknown issues. Whenever there was a problem, they were always quick to jump in and help out. Any transfer of data from one system to another can have its issues, but their support team were amazing in helping to resolve them, even if it was just outside of scope.

We find the Dynamics 365 environment delivered by 848 is a great system to use, and the customisations provided by the team really helped our business maximise efficiency. We have cut out so many old processes that used to take days and now, take minutes. This gives time for our teams to focus on so many other things we previously also never had time for.

— George Andreou, Business Support Manager, BKSB

“You never feel like you’re just a number with 848.”

We were paying a lot more with the previous supplier, and response times for support could be weeks before tickets were resolved. With 848, the turnaround for support tickets is really quick.

— Chris Woods, Incentive FM Group

“I strongly recommend 848!”

Since upgrading to O365, we’ve found it much easier to collaborate and share documents. I find the team to be knowledgeable and supportive and I trust them to give me the right advice for my business needs.

— Francesca Monaco, Augmentable Marketing