Phone systems have changed and evolved over time to keep up with business demands, and one of the most exciting advances in recent years has been the rise of flexible digital phone services, that nearly a third of international businesses are currently using. These offer users greater control, customisation, and affordability than ever before, making them a popular choice for businesses of any size. So what are these services, and how they are changing the way we communicate? 

The Evolution of Phone Services 

As a society, we relied on traditional landline telephony for decades, providing reliable communication but often at a high cost. With the onset of mobile phones, communication became more mobile and accessible, but mobile plans were often rigid and costly. 

Now, we are at a new age where traditional phone lines and costly mobile plans are becoming less relevant. This is where flexible digital phone services come in, leveraging the power of the internet to provide communication solutions tailored to individual needs. And by 2025, copper-based networks will disappear completely, meaning that all calls will be made over the internet. 

What Exactly are Flexible Digital Phone Services? 

Flexible digital phone services, often referred to as Voice over Internet Protocol (VoIP) services, use the internet to transmit voice and data rather than traditional telephone lines. This shift offers several advantages: 

• Cost-Effective: VoIP calls are typically much cheaper than traditional phone calls, especially for international or long-distance communication. Businesses in particular can significantly reduce their communication expenses by up to 50%. 

• Customisation: Whether it’s call forwarding, voicemail transcription, or video conferencing, you can choose what you want to include in your plan.

• Accessibility: With a stable internet connection, you can make calls from anywhere in the world. This level of flexibility is invaluable, especially since over 70% of businesses allow their employees to work remotely. 

• Integration: Many flexible digital phone services integrate seamlessly with other software and tools, streamlining communication and boosting productivity.  

• Scalability: You can easily add or remove users as your business grows or contracts, without the hassle of installing additional physical lines or equipment. 

 Our Services 

Not sure where to begin? The 848 Group is a BT Wholesale Partner and Microsoft Solutions Partner, and so we have a wide range of packages that can be tailored to your specific needs:   

• Voice One Teams Connect: The simple way to add calling in Microsoft Teams, it’s a reliable cloud-based service that enables high-quality business calls across all devices. Combining secure digital phone services from BT Wholesale with Microsoft Teams Operator Connect features, Voice One Teams Connect is our unified solution for seamless business communications. 

• Voice One Express: Our cost-effective cloud telephony service designed to support hybrid working in small businesses. Voice One Express provides the flexible calling features users need without any unnecessary extras.

• Voice One Essential: Designed for simplicity and affordability, Voice One Essential is ideal for users who require basic calling features and functionality. 

• Voice One Mobile: Our all-inclusive digital voice solution made for modern mobile working. It’s designed for users who need the freedom to call, connect and chat from anywhere. With a full range of advanced calling capabilities, Voice One Mobile provides seamless communication experiences across devices, with single number simplicity and flexibility. 

While some providers will lock you into 3-, 5-, or 7-year contracts, with our range of Voice One licenses, you get full flexibility. Mix and match a variety of digital voice licenses on a flexible monthly contract – learn more here. 

Get in Touch Today 

Flexible digital phone services have transformed the way we communicate, offering cost-effective, customisable, and feature-rich solutions for both individuals and businesses. As technology continues to advance, we can expect even more innovations in this space, further enhancing our ability to stay connected. Whatever your business’ communication needs, we at 848 have a flexible digital phone service to offer everyone. Get in touch today to see how we can customise a Voice One package for you.