IT Managed Services and Support

848’s IT Managed Services provide your business with flexible support and technical assistance so your people can focus on the things that really matter. Get the right level of support you need, reduce the burden on your technical teams and provide users with reliable and consistent IT experiences with our range of Managed Services and support offerings.

Our team of experienced engineers and technical support staff can manage your entire IT infrastructure on your behalf. Our IT Managed Services team proactively monitor and maintain the solutions you need to support business critical functions and processes, and ensure your users have access to a high performing IT environment.

Get quick and reliable support with an average response time of just 9 minutes

Our Managed Services team deliver speedy support and excellent customer experiences. We’re experts in supporting both physical and remote work environments, providing rapid issue resolution and assistance to your users – wherever and whenever they’re working.

With an average response time to support tickets of just 9 minutes, our team minimises downtime in your business and ensures your teams stay productive.

Our team of 1st, 2nd and 3rd line technical engineers take the time to understand user activities from both a technical and business perspective, allowing our IT service desk to become a natural extension of your team.

We provide Business Changing IT. With over a decade of experience and a robust methodology, we Plan, Build and Run intelligent IT solutions that maximise value for our customers.

Learn more about our range of IT Managed Services and Support offerings

End User Computing (EUC) Services

It’s important your end users aren’t held back by outdated software and systems. They need the right IT, the right technical skills, and the right support.

Our service team can help your improve productivity and user experiences with a service package built with your end user needs at the heart.

Our End User Computing (EUC) offerings help you improve mobility, strengthen security, and make cost savings.

Get support with Identity and Access Management, CSP Licensing, On-site or Remote Support, End Point Protection Management and more.

Infrastructure Management (Infrastructure as a Service)

Our Infrastructure Management service ensures all your systems and applications are configured for the best possible performance.

Our Infrastructure Management team monitor your infrastructure’s performance and health, 24/7, responding immediately if an issue is detected to minimise downtime.

Get rapid remote support with flexible options to suit your needs, and transparent per-user-per-month pricing.

Our Infrastructure Management service can encompass Device Monitoring, Health Checks, Networking as a Service, Service Optimisation, Performance Management and more.

Backup as a Service (BaaS)

Every day, huge amounts of critical data is lost or stolen due to not being backed up correctly. Backup as a Service from 848 helps you keep data protected and easily retrievable in the event of unexpected loss.

Choose from a variety of cloud or on-premises back up options, fully supported data recovery, and flexible data retention periods.

We’ll help you instantly backup and restore entire VMs, individual files, folders, Azure SQL databases and more.

Software Asset Management (SAM)

Oversubscribing and duplications in your software and cloud services can cast money, while incorrect licensing can put you at risk of non-compliance.

Software Asset Management (SAM) from 848 enables you to the leverage of industry expertise and best practices to reduce licensing costs and mitigate compliance risks.

Our SAM specialists will identify areas of risk, overlapping and overspending, and manage, optimise and consolidate where possible, the services across software estate. This means less wasted licenses, better allocation of resources, and reduced risk.

Service Management and Service Integration

At 848, we know that there is no one-size-fits-all for delivering IT services.

We take the time to understand and define your service requirements and develop a Service Catalogue that fulfils your needs.

Our team made up of ITIL Certified Service Delivery Managers and support engineers, then deliver IT services complete with measuring and reporting to ensure service excellence and value for money.

We manage and integrate your service streams to provide swift issue resolution and cost-effectiveness.

Our core IT Managed Services model

 

At 848 we approach our IT Managed Services and support offerings in 4 ways. This gives you flexibility and choice when it comes to your services. Whether you want a fully managed service or a blend of service offerings, we can deliver the freedom you deserve when it comes to your IT.

We create our services to help you increase productivity, agility and resilience while reducing IT costs. With over 10 years’ of experience and team of expert IT Managed Services staff, we know what makes for effective IT, and we’re here to help you achieve optimum efficiency.

Licensed

Our licensed services and configurations can help significantly reduce your costs. We help you determine which licenses you need and how many are required to execute the planned workflows through:

  • Decisions and objectives
  • Volume and sizing analysis
  • License modelling

This is for CSP subscriptions only.

Monitored 

We’ll keep a close eye on the availability, performance and health of your systems and applications.

When issues occur we identify and address them rapidly. Reports are generated monthly and analysed by our team to ensure developing trends are captured.

Supported

Our simple supported offering is in essence about keeping you moving forward and keeping the lights on.

We’ll ensure the appropriate technical resources and support are available 24/7 to rapidly address and resolve issues, prevent disruption and minimise downtime.

Managed bespoke  

The configuration, administration and optimisation of your infrastructure. We’ll ensure appropriate configuration and adapt it as requirements change.

Our team will also undertake frequent system administrator housekeeping tasks, and continually assess systems and applications to make sure they’re providing optimal performance and usability.

Why choose 848 IT Managed Services? Access to a friendly team of certified IT experts

At 848 we have a friendly team of certified IT experts running our Managed Services desk. The team consists of key service software engineers from Tier 1 to 4, trusted Team Leads, Incident Coordinators, and Service Delivery Managers. Our team design and deliver the right service for your business, including efficient support, and bespoke monitored management of your IT environments.

848’s expert engineers and technical support staff can manage your entire IT infrastructure on your behalf. Our IT Managed Services team proactively monitor and maintain the solutions you need to support business critical functions and processes, and ensure your users have access to a consistent and reliable IT environment.

IT Managed Services and Support you can trust. Get in touch with a member of our team today

We're a leading Microsoft Gold Partner

We're proud to have been awarded 16 Gold Competencies and 1 Silver Competency from Microsoft. This demonstrates our leading knowledge and expertise in the design, build and implementation of solutions underpinned by Microsoft technologies.

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    Contact us

    Unit 3,
    Marconi Gate,
    Staffordshire Technology Park,
    Stafford,
    ST18 0FZ
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    03449 848 848

    Find out more

    Privacy Policy

    Make a complaint 

    Remote Support Session

    848 Group Support

    Copyright © 2021 The 848 Group.
    All Rights Reserved. 

    Contact us

    Unit 3,
    Marconi Gate,
    Staffordshire Technology Park,
    Stafford,
    ST18 0FZ
    ///prone.chest.hiking

     

    03449 848 848

    Find out more

    Privacy Policy

    Make a complaint 

    Remote Support Session

    848 Group Support

    Copyright © 2021 The 848 Group.
    All Rights Reserved.