Complete Support to Connect Your Entire Business.
Your unified communications environment should be easy to manage and easy to use. It should also be flexible enough to evolve with your business as it grows. We bring together scalable cloud and voice services that connect your teams and streamline collaboration across your business. Benefit from a single solution for workplace communication and connectivity that evolves with you in the digital future. One centralised solution for every employee to interact and host meaningful conversations backed by the cloud and leading technology.
As a Microsoft Solutions Partner and BT Wholesale partner, we provide end-to-end services for your unified comms landscape, from consultancy and design to deployment and support. Our team can also manage your communications environment, so you can focus on what matters most. Get one provider for all your IT and communications needs. One unified environment to improve every user experience.
What is Unified Communications?
Unified communications – often simply referred to as unified comms – is not a single product or service, but a connected collection of elements that enable effective business communication. Gartner defines unified comms as the devices, software and services that provide and unify communication types and channels, such as voice, video, chat and instant messaging, voicemail, and content sharing. This often also includes control, management, and underpinning connectivity.
With so many types of technologies and ways of working, it can be difficult to know where to start when it comes to unified communications. We’re here to help you on your way. Whether you need us to build a customised unified comms platform, or provide end-to-end consultancy on your journey, the 848 team is here to support you.
Tell us your communication goals and challenges are we can help you get a unified communications landscape that meets your needs – and your budget.
Unified Comms and Collaboration.
As the way employees and businesses work has evolved, and the world has become increasingly digital, the gap between unified comms and collaboration has almost closed. Unified comms and collaboration technologies were historically fairly distinct. Now, collaboration tools and communications solutions have been brought together to improve and unify the modern workplace.
At 848, we take the approach that unified comms, connectivity and collaboration are most effective when they work in harmony. Delivering truly integrated solutions for communication and collaboration enables us to provide organisations with greater value and more cost-effective, easy-to-manage solutions. It also provides end-users with seamless communication experiences across devices and locations.
Unify your hybrid workplace with our integrated approach to unified comms, connectivity and collaboration.
From Broadband to Leased Lines.
Whether you’re in need of secure high-speed business broadband, flexible guest Wi-Fi solutions, or a dedicated leased line, 848 can help. We’re a BT Wholesale Partner and Cisco Premier Integrator with the inhouse skills and capabilities to upgrade and enhance your connectivity landscape.
Small Business Communications and Connectivity.
Enterprise-grade solutions built for your small business. Enable seamless communication experiences and anywhere working underpinned by the cloud. Our small business solutions are hassle-free but effective, at a price point that won’t break the bank.
Unified Comms and Connectivity Solutions.
Video and Audio Conferencing.
The key to a productive and successful hybrid workplace is the ability to conduct meetings, make decisions, and communicate via video and audio conferencing. An effective unified comms solution will empower your workforce with the ability to participate in high-quality conferencing and transition between video and audio across devices without leaving the meeting or experiencing a dropped connection.
Our communication experts will consider your business requirements and advise you on a unified comms and connectivity solution that will bring your communication channels together for a friction-free user experience.
Voice and Calling.
Your workforce needs quality and consistent calling experiences across devices. We can help you find the right voice solution that works for your business. Utilising new cloud-based products and services from BT and Microsoft, 848 can configure, integrate and support a telephony system that integrates with your existing infrastructure and communication channels.
We provide managed voice services and calling solutions that enhance communication experiences for customers and employees alike. 848 holds the Calling for Microsoft Teams Advanced Specialization, validating our extensive expertise and experience in deploying Microsoft 365 phone system, calling, direct routing configuration, network planning, and voice workloads.
The shift to digital workspaces has seen collaboration tools and unified comms increasingly interlinked. We deliver unified communications and collaboration tools as one integrated solution.
Microsoft Teams is a leading cloud collaboration platform enabling secure communication and connectivity across devices and locations.
It seamlessly integrates communication channels including email, instant messaging, video, calling, and conferencing, and is easily extended to become a fully functioning unified comms solution. Teams features tools for contact centre management and allows businesses to integrate their chosen telephony system for true unified comms functionality.
Chat and Instant Messaging.
Instant messaging is an increasingly popular business communication tool much as it is popular in our personal lives. People want answers fast, and often, chat is the quickest way for a rapid response. For many businesses, a secure instant chat capability is at the heart of an efficient modern workplace. Therefore, it’s important that it works in harmony with your other communication channels.
Our range of unified comms solutions help connect all communication and collaboration experiences. Implement an intuitive platform that integrates instant messaging with email, calendar, calling, video and more.
Easily switch between communication types without losing track and hindering productivity. We enable seamless communication experiences, empowering users to easily turn secure chats in to quality calls or emails in an instant. Our unified comms solutions are backed by the trusted security and reliability of the cloud.
Devices, Handsets and Accessories.
High quality and modern unified comms solutions need devices that support digital communications and connectivity.
Although the 848 Group is focused on cloud-first solutions and services, we can also enable you to adopt the physical devices, handsets and accessories you need for effective business communications.
Whether you need headsets for quality sound on calls, or dedicated handsets for your voice communications, we can help.
Connectivity and Cloud.
Any modern business relies on rapid, reliable, and consistent internet access. However, so many businesses are working with slow or inefficient networks and connectivity. At the 848 Group, we have experts who can advise you on the right broadband and connectivity solution for your business needs.
We can enable you to run your voice and data communications on the same connection, with no compromise on quality or user experience. We help you unlock the value of the cloud to enhance voice services, collaboration, security, productivity, and connectivity.
Our Range of Modern Digital Voice Services.
The future is digital. By the end of 2025, legacy phone systems will no longer work. That’s because the Public Switched Telephone Network (PSTN) in the UK is being switched off. From then on, all voice calls will need to be made over a digital network. Moving to a digital voice solution today will ensure your business is ready for this change. Why wait?
Voice One is our range of flexible digital voice services that will enable you to modernise your voice communications so you’re ready for the future, today. We have a selection of simple, pay monthly services available on an affordable ‘as-a-service’ basis. Meet the needs of different users with different voice functionality, and get one hassle-free package for your entire business.
Voice One doesn’t just encompass per user digital voice licenses. It also offers full PSTN replacement. Upgrade and replace your legacy phone systems with flexible cloud PBX services and voice over Internet Protocol (VoIP) technology. Our digital voice services run on the UK’s leading network. We’re a BT Wholesale Partner delivering future-ready communication experiences to organisations of all sizes.
Voice One Express.
An affordable and all-inclusive digital voice licenses designed for small businesses.
Voice One Essential.
Low-cost digital voice licenses for users who need common calling functionality.
Download our VoiceOne Brochure.
Improve Communications from Anywhere with a Secure Cloud Contact Centre.
Improve customer experiences and user productivity with intelligent omnichannel contact centre solutions underpinned by the cloud. As an Anywhere365 Partner, we deploy intuitive cloud communications platforms that fully integrate with your existing infrastructure. Anywhere365 is the world’s first Certified Microsoft Teams Contact Centre. It’s easy to use, and always secure.
Built on the flexibility of the secure cloud, Anywhere365 enables users to communicate with customers and have meaningful conversations from wherever they are. Intelligent dialogue management capabilities enable you to connect customers to the right person at the right time, streamlining communication experiences and improving satisfaction. Ensure security, consistency and constantly improved customer engagement from any device, any channel, location, or time zone with Anywhere365 from 848.
Bringing Together the Best of Unified Comms and IT for Truly Seamless Experiences.
Dealing with multiple providers for your networks, voice solutions, lines and IT services can be expensive and complex. We can be your single partner for all your network, voice and IT needs. Our team of cloud collaboration and unified comms specialists can plan, build and run a truly integrated and optimised environment for all your connectivity and collaboration needs.