The 848 Blog
The Modern Workplace Explained: More Than Just Technology
Technology is a key enabler of change, and the modern workplace is a complete digital environment. A modern workplace unifies people, processes, systems, and communications. It encompasses a range of cloud IT products, solutions and services designed to enable secure anywhere working.
Deloitte and 848 to Deliver Optimised ServiceNow Solutions
Deloitte works closely with the 848 Group to deliver cloud-based digital workflow solutions to organisations across the UK. With Client goals at the heart of every project, 848 helps Deloitte to configure and deploy ServiceNow Client solutions that add value....
The PSTN 2025 Switch Off – What Does This Mean For Your Business?
What is the BT 2025 switch off? The UK’s Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) are no longer meeting the needs of a digital world. And so, the UK’s traditional copped-based network will be terminated at the end of 2025.
848 Announces BT Wholesale Partnership to Deliver Seamless Business Communications
The 848 Group becomes one of the few Microsoft Gold Partners in the UK to hold a BT Wholesale Partnership. The 848 Group has announced a new partnership with BT Wholesale to deliver unified communications experiences to businesses across the UK. 848 is a growing...
Supporting Mental Health Awareness Week 2022
Mental Health Awareness Week is an annual campaign hosted by The Mental Health Foundation. This year, it takes place between 9 and 15 of May. The aim of Mental Health Awareness Week is to encourage conversations about mental health, and to raise awareness of mental health conditions.
CRM and ERP Integration – Benefits of Integrating CRM and ERP
Here's Why CRM and ERP Integration is Important CRM and ERP systems are both essential business management solutions. However, they both have very distinct characteristics and use cases. The function of a CRM platform is to bring all customer interactions and data...
Freshdesk vs ServiceNow – A Service Desk Comparison
Having worked with a range of service desk platforms, I thought I’d share my thoughts on two well-known options: Freshdesk and ServiceNow. This blog talks about our experience of a transition from Freshdesk to ServiceNow and provides a brief comparison of two...
Microsoft Direct Routing or Operator Connect? Which One is Best for Your Teams Environment
To turn Microsoft Teams into a complete Unified Communications as a Service (UCaaS) solution, you need an effective telephony integration. This blog looks at the differences between Operator Connect and Direct Routing for Teams.
What is Cloud Calling?
A Basic Guide to Cloud Calling and Communications in the Cloud You may have heard of it, but what exactly is cloud calling? In this article, I’m going to give you a rundown on the definition, features and benefits of cloud calling for your modern business. The days...
Unified Communications and Collaboration (UCC) – Why They’re Better Together
What is unified communications and collaboration (UCC)? And why are more organisations adopting this combined approach? This blog talks about why these two once separate solutions areas are increasingly integrated, and how UCC can add value to your business. We are...
What Exactly Is Unified Communications (UC)?
Unified Communications Explained You come into contact with Unified Communications (UC) every day. But what exactly does Unified Communications mean? Here’s everything you need to know about UC. Let’s face it, we’re living in some pretty exciting times....
What Are Managed IT Services?
You’ve probably heard of the term managed IT services, but what exactly does it mean? Managed IT services are simply IT services that are handled by (or outsourced to) an external provider. Essentially, one company will employ another company to take over some or...