Discover the capabilities of SureStart Case Manager, a lightweight yet powerful CRM solution built on the Microsoft Power Platform. Developed inhouse by our own team of CRM experts, it’s designed to work seamlessly within your existing Microsoft environment. No hassle and no hefty price tag. Whether you’re handling customer service or knowledge bases, our SureStart Case Manager will simplify your processes, resolve cases faster, and improve team efficiency.

In this demo, we walk you through how to manage customer cases, knowledge articles, and contacts efficiently. Learn how to streamline case resolution by linking issues with knowledge articles and utilising performance dashboards for insights. See real-time case tracking, knowledge article performance, and seamless customer management, all in one unified platform.

Watch now for a step-by-step scenario of how to create, prioritise, and resolve cases, including linking relevant knowledge articles and sending them to customers directly.

For more information on SureStart Case Manager, contact Andy Mallett, our Solutions Director at [email protected] or contact us via our contact page: https://848.co/contact-us/