What is an ITSM System?

An ITSM (IT Service Management) system is a set of technologies, frameworks and processes that are used to plan, manage, deliver, and support all IT services and experiences within a business. It is designed to ensure that managed IT services such as problem management and service reporting are delivered efficiently and effectively, while also meeting the needs of the business.

Coordinating IT tools, applications, and processes within an organisation makes an ITSM system an essential tool that businesses rely on to operate.

Is your ITSM System holding you back?

As ITSM systems are such a key tool for businesses, when such a system becomes outdated the reliability of these systems is reduced and can therefore affect your business.

If your current IT Service Management can’t keep up with the speed of your business or the continuous growth of technologies, then your system could in fact be causing you issues.

Here are 3 signs that your legacy ITSM system is holding you back.

1. Infrastructure and Admin Challenges

Legacy systems are often more difficult to maintain and update, as they may require specialised knowledge or expertise to operate effectively. Making changes to processes, workflows or data structures may feel impossible without specialist skills. This can lead to increased downtime and reduced productivity, as IT teams struggle to manage and maintain the challenges that come with outdated systems.

2. Disparate ITSM Systems

Multiple disjointed ITSM systems may not be able to integrate with newer technologies or platforms, which can limit their functionality and be hard to manage. This can lead to reduced efficiency and increased costs, as businesses may need to invest in additional tools or resources to make up for the limitations of their legacy ITSM systems.

3. Security Issues

Outdated systems can be less secure than modern ITSM tooling, as they may lack the latest security features and updates. This can leave businesses vulnerable to cyber attacks and data breaches, which can have serious consequences for the trust of their clients and the reputation of their business.

What are the Benefits of Moving to a Modern ITSM System?

In contrast, modern IT Service Management tooling offers several benefits over legacy systems.

Firstly, modern ITSM tools are designed to be more user-friendly and intuitive, making them easier to use and maintain. This can lead to increased productivity and efficiency, as IT teams can spend less time managing and maintaining their systems and more time focusing on business goals.

Secondly, modern ITSM systems are designed to be more flexible and scalable, allowing businesses to adapt to changing needs and requirements. An effective migration to a future-proof ITSM system can help deliver a better experience for employees and customers alike, which is essential in today’s fast-paced business environment.

Finally, up-to-date ITSM tools are typically more secure than legacy systems, as they are designed with the latest security features and updates. This can help businesses to protect sensitive data and intellectual property and reduce the risk of cyber attacks and data breaches.

Overall, the risks of legacy ITSM systems are clear, and businesses that continue to rely on outdated systems may be putting themselves at a significant disadvantage. By adopting a modern ITSM system, organisations can improve their efficiency, productivity, and security as well as provide an effective framework for managed IT services. This can help to ensure that services are delivered consistently and in a timely manner.

Migrate to a Modern ITSM System with 848 and ServiceNow

Upgrading your ITSM system doesn’t need to be hard or scary, nor does it mean a complete redesign of your current ITSM; instead it is a reimplementation of your system onto an integrated platform.

Thanks to the capabilities of 848 and ServiceNow ITSM systems (the market leader for IT Service Management as validated by Gartner ITSM Magic Quadrant), moving to a modern approach couldn’t be simpler.

By offering cloud-based solutions, ServiceNow helps organisations to simplify workflows, transform IT operations and enhance service experiences for both your team and clients.

848 and ServiceNow are able to deliver a range of services and solutions to help businesses modernise and transform their ITSM systems utilising the ServiceNow platforms.

If you have an outdated ITSM system and would like to know more about how we can help you to migrate to a modern system, contact us today.