Improve business communications with Anywhere365 Dialogue Cloud  

Anywhere365 Dialogue Cloud is a modern cloud communication solution that integrates seamlessly with your Microsoft ecosystem. It provides a secure, modern, and reliable platform for you to effortlessly engage your customers across your communication channels. 

Anywhere365 Dialogue Cloud helps you optimise business communications, improve dialogue management, and lower IT costs. Smart routing connects customers to the right agent or relevant employee to ensure first contact resolution for their enquiries and enhance customer experiences.  

This saves time by reducing unnecessary conversations and give customers a communication experience that moves at their pace. Enhance your business communications with Anywhere365 Dialogue Cloud. 

Access an Anywhere365 Dialogue Cloud solution fully integrated by a Microsoft Gold Partner

Anywhere365 Dialogue Cloud runs natively with Microsoft Teams, Microsoft Office 365 Phone System and more. 848 is a trusted Anywhere365 partner and Microsoft Gold Partner with over a decade of experience in cloud-first business solutions and modern communication platforms.  

We have a team of experts specialising in cloud communications who can build an Anywhere365 Dialogue Cloud solution that’s fully integrated with your Microsoft environment and tailored to your business requirements. 

    848 has over a decade of experience in delivering Business Changing IT. With our robust Plan, Build, Run methodology, we deliver fully integrated and optimised Microsoft solutions that maximise value in your business.

    A trusted cloud communication platform to improve dialogue management 

    Anywhere365 has been adopted by over 1800 global clients across more than 60 countries, including Emirates, Swarovski, Chelsea Football Club and more. At the 848 Group, we also utilise the Anywhere365 cloud integrated with Microsoft 365 to enhance business communications and dialogue management. .

    The benefits of Anywhere365 Dialogue Cloud

    Z

    Quick and hassle-free to deploy

    Improved customer experiences

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    Centralised performance reporting

    Scalable and reliable

    Flexible pricing and lower IT costs

    Easy to adopt and use

    Streamline dialogue with contextual dialogue intelligence 

    848 cloud communication solutions built on Anywhere365 Dialogue Management can improve customer dialogues over any channel, on any device, from anywhere. Switch channels at any time and continue the conversation in the customer’s preferred communication mode.  

    We help your business improve its customer service through the endless features of the Anywhere365 omnichannel contact centre. With contextual dialogue intelligence, you can be assured that the context and history of consumer communications always moves with them at every stage. 

    Voice  

    Real-time voice processing and translation through AI-driven techniques. 

    Email  

    Determine, prioritise, and route messages in real-time as any other communications channel.  

    SMS  

    Route and interact with mobile customers using SMS services.  

    Microsoft Teams

    Leverage the capabilities of Teams and route calls to agents with all the rich features of Anywhere365. 

    Bots  

    Artificial intelligence processing for routine voice and chat interactions. 

    Social

    Engage with customers via their favourite platforms including Facebook, Twitter and more. 

    Chat

    Interact and proceed chats with real-time AI language translation. 

    IOT

    Route data and alerts from software and sensors to the appropriate answer point. 

    WhatsApp

    Interact with mobile users for their convenience using WhatsApp services 

    Ensure first contact resolution with Anywhere365 smart routing

    Anywhere365 intelligently routes customers to the best agent with the specialist knowledge to resolve specific customer requests. Eliminating unnecessary dialogues and ensuring first contact resolution of their inquiries. Smart routing methods include: 

    CRM based routing 

    Route interactions based on CRM data lookups of IVR / Integrated Chat Response (ICR) input; Caller ID. 

    Machine learning routing

    Uses Azure ML service to route the inquiry to a skill or queue, based on key phrases. 

    Last agent routing

    Customers gain a familiar and consistent point of contact by routing them to the last agent they communicated with.

    Longest idle 

    Interactions are routed to the agent who has been free or idle the longest, or the next available agent if they are all busy. 

    Product based routing

    Calls can be directed based on speech input/caller IVR, database lookups etc. for different products.

    Skill based routing

    Direct the call to the most suitable, highest skilled agent for the specific type of customer enquiry. 

    Anywhere365 Dialogue Cloud for CRM workers and remote agents

    Web Agent – Empower your teams to provide the best customer service experiences. 

    Anywhere365 Web Agent for Microsoft Dynamics 365, ServiceNow and more. Anywhere365 Dialogue Cloud enables any Microsoft Teams user to access the critical information they require at their desktop or mobile device by providing integration to over 30 CRM systems.

    Centralise your business communication channels and improve dialogue management with Anywhere365 Dialogue Cloud from 848

    848 has over a decade of experience in delivering Business Changing IT. With a robust methodology, we plan, build and run fully integrated and optimised cloud-first solutions that add value to your business. 

    Our team are ready to dedicate their skills and knowledge to help you enhance your omnichannel contact centre. With the latest technologies from Microsoft and Anywhere365, we help empower your agents with the tools to provide a ‘right first time solution’ for your customers.  

    We're a leading Microsoft Gold Partner

    We're proud to have been awarded 17 Gold Competencies from Microsoft. This demonstrates our leading knowledge and expertise in the design, build and implementation of solutions underpinned by Microsoft technologies.

      Interested and want to know more? Just send us a message, and one of our team will get back to you shortly.

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      Contact us

      Unit 3,
      Marconi Gate,
      Staffordshire Technology Park,
      Stafford,
      ST18 0FZ
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      03449 848 848

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      Contact us

      Unit 3,
      Marconi Gate,
      Staffordshire Technology Park,
      Stafford,
      ST18 0FZ
      ///hours.gone.dusty

       

      03449 848 848

      Find out more

      Privacy Policy

      Make a complaint 

      Remote Support Session

      848 Group Support

      Copyright © 2021 The 848 Group.
      All Rights Reserved.