We’re excited to announce a new partnership between the 848 Group and HaloITSM! This collaboration combines the 848 Group’s expertise in delivering seamless digital transformation with HaloITSM’s revolutionary IT service management platform.

The 848 Group will deliver AI-powered HaloITSM’s innovative and cost-effective Enterprise Service Management (ESM) software nationally, offering businesses a modern, efficient alternative to drive service excellence and automate processes. By leveraging HaloITSM’s advanced platform, paired with 848 Group’s extensive industry knowledge and commitment to delivering business changing IT, this partnership aims to bring powerful innovation and transformation to clients. Together, we’re empowering organisations with tools that streamline IT service delivery, enhance customer experiences, and drive greater operational efficiency. With HaloITSM’s intuitive platform, businesses will benefit from greater automation, streamlined workflows, and improved customer support.

848 will also offer HaloPSA (Professional Services Automation). Designed to streamline business operations for managed service providers (MSPs) and professional services teams. It’s all about managing client relationships, projects, and finances from a single platform. With features like billing, contracts, and resource management, HaloPSA makes it easy to handle all the moving parts of service delivery, helping you drive efficiency and improve profitability. While traditionally used by MSPs, HaloPSA can also be leveraged in non-MSP environments, such as consultancy firms or any organisation needing to manage projects, resources, and billing efficiently.

Whereas HaloITSM (IT Service Management) is focused on providing end-to-end IT service management. It’s built for internal IT teams, IT departments, and organisations needing a structured approach to managing incidents, requests, changes, and assets. HaloITSM supports ITIL processes, ensuring that IT operations align with best practices and deliver excellent service experiences.

 

So, what is the difference between HaloITSM and HaloPSA?

HaloITSM and HaloPSA might seem similar at first glance, but they serve different needs for different types of teams. Here’s a quick breakdown to help you understand the key differences between these two powerful tools:

• HaloITSM is about ensuring smooth IT service delivery within a business, with a focus on managing support and operational processes.
• HaloPSA is about managing the entire business lifecycle for service providers, from quoting to invoicing.

Depending on your needs, one or the other might be the better fit – or even both together if your organisation requires a mix of client management and internal IT service optimisation.

Transform Your IT

This partnership reinforces our commitment to driving innovation and efficiency for our clients’ IT infrastructure. Our managed IT services go well beyond traditional IT support. 848 is dedicated to delivering real business outcomes and value. We design, configure, build and manage high-quality IT service desk solutions in line with ITIL best practices. Using our SureStart methodology for ITSM, we help growing businesses accelerate their journey to an enterprise-class IT with HaloITSM and HaloPSA now added to our portfolio.

For more information about HaloITSM or to get a free demo, find out more here.

Or to find out more about HaloPSA, please visit here.