Microsoft Dynamics 365 Case Study.
Jutexpo Maximise Sales Opportunities and Increase Efficiency with Dynamics 365
Key Facts.
Industry sector
Retail
Size/Location
20 UK staff and over 500 employees in India
Solution
Microsoft Dynamics 365 for Sales and CRM
Overview.
- Jutexpo was operating business via two separate CRM systems. This meant that communication was inefficient, resulting in delays in delivery processes, missed sales opportunities, and dissatisfied customers.
- The 848 team analysed the current CRM systems and engaged with the company to understand the key problems and establish the business’s IT goals.
- 848 designed a bespoke solution to help Jutexpo achieve its key objectives.
- The team replaced the existing separate CRM systems with Microsoft Dynamics 365 for Sales and CRM.
- Jutexpo was then onboarded by the 848 managed service desk for support with ongoing technical assistance.
- 848 also provided end user training to help Jutexpo’s workforce effectively adopt the new systems.
Background.
Jutexpo is a family run business based in the Midlands. In 2002, father and son Sam and Barrie Turner spotted a gap in the market to sell reusable bags and minimise plastic bag usage. Now the business is very successful producing eco-friendly customised bags at large capacity for huge brands like Tesco, John Lewis, and National Trust.
The Challenge.
Jutexpo was operating business via two separate CRM systems. The business runs across multiple locations and the CRM systems had no connection or integration.
Jutexpo was also suffering from limited functionality and accessibility in each system. This meant the business was functioning inefficiently with duplication of efforts, disconnected data handling, and limited internal collaboration and communication. As a result, the business was experiencing delays in delivery processes, missed sales opportunities, and dissatisfied customers.
The Solution.
The 848 team analysed the existing CRM systems and engaged with the company to understand the key problems and establish its IT goals.
848 then designed a bespoke solution to help Jutexpo achieve its key objectives: reduce inefficiency, enhance productivity and communication, and deliver the best possible service to its customers. 848 replaced Jutexpo’s existing separate CRM systems with Microsoft Dynamics 365 for Sales and CRM. The 848 team customised the applications to meet Jutexpo’s specific business needs.
848 provided end user training to help the workforce at Jutexpo adopt the new system and utilise the tools to the best of their capabilities. Following the successful deployment of Dynamics 365 CRM, 848 provided the company with access to early life support from 848’s managed service desk. The Managed Services team at 848 provide technical assistance and support to resolve end user IT issues immediately and effectively.
The Result.
848 helped Jutexpo achieve its key objectives by increasing efficiency, productivity and communication with a Dynamics 365 Sales and CRM system.
Jutexpo can now leverage the features and capabilities of Dynamics 365 to seamlessly connect with customers across multiple devices, and maximise sales opportunities with AI driven insights.
Speak to the Team
The 848 Methodology in Action.
Plan.
848 investigated Jutexpo’s IT issues and established IT goals. 848 designed a bespoke solution to reach Jutexpo’s objectives and help the company manage internal and external communications more efficiently.
Build.
848 replaced the existing CRM system with Microsoft Dynamics 365 for Sales and CRM. 848 seamlessly deployed the solution with minimal business disruption so the Jutexpo team could get up and running as soon as possible.
Run.
848 provided end user training to help the team embrace and adopt the new system. 848 also gave Jutexpo access to early life support from 848’s managed service team. Jutexpo can receive support and technical assistance from wherever they’re working.