Strategic managed services that give you more.
Not just uptime – insight. We deliver managed services that create value for your entire business, month after month (after month). This is more than just IT support. Our managed services are value chain led.
Managed Services from 848.
We don’t just manage it - we make it smarter every month.
Meeting technical requirements is the minimum. We strive for value creation.
Continuous improvement.
Monthly insight cycles mean your IT grows with your goals.
Pattern recognition.
We spot issues – and opportunities – before they surface.
True partnership.
We work beside you, not behind the scenes.
What you get from 848 managed services.
People focussed and value chain led IT support that only gets better. You’re too good for the bare minimum – with 848 you get:
Proactive monitoring & support.
24/7 systems health checks and user support.
Device & endpoint management.
Consistent performance and security across all assets.
Cloud optimisation.
Azure, Microsoft 365, and hybrid solutions that flex with you.
Cybersecurity & compliance.
Embedded protection aligned with UK public/private sector needs.
Change management & adoption.
Help your people get the most from your tech.
Data-driven reporting.
Monthly reporting that translates metrics into strategy.
Value (that’s actually measured).
XLA’s not just SLA’s – because the end user experience matters
Real business impact.
“Since working with 848, we’ve gone from constant firefighting to confident forward planning.”
– IT Director, UK Retail Client
📊 +15% IT efficiency | 📉 -25% ticket volume in 6 months
We do things a little differently ‘round here.
Other MSPs offer a function. 848 promises value. IT impacts every user and operation. We deliver managed services considering the full value chain of your business. That’s why we call it value chain led.
| Traditional MSP | 848 Group | |
| Reactive fixes | ✅ | ✅ + proactive flags |
| Monthly strategic reports | ❌ | ✅ |
| Pattern recognition | ❌ | ✅ |
| Partnership approach | Sometimes | Always |
| Tech improvement roadmaps | ❌ | ✅ |
| Measuring success |
With SLA’s | With XLA’s |
How does your current MSP compare?
We can review your service to see if they’re really delivering value. No obligation, no cost.
Let’s explore what continuous IT improvement looks like for your business.
Book a free service review.
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Managed Services FAQs.
Q: What is the difference between SLAs and an XLAs?
A: Most MSPs use Service Level Agreements (SLAs) to measure success. They include important metrics to track if service levels are being met, such as response times and ticket volumes. SLAs are really important however, but they aren’t a true measure for success. That’s because they miss out a key component in IT support – the experience. A short response time doesn’t automatically equate to a happy end user. We prefer XLAs – Experience Level Agreements. Of course we still track all the core technical metrics, but we also put a big emphasis on measuring the true experience of the end user. This helps us to create a truly personalised service that gives users what they really want from their MSP.
Q: What are value chain led managed services?
A: Value chain led managed services consider the full value chain of a business as opposed to just specific functions or departments. It’s an approach that focuses on improving efficiency, performance, and value creation across the full breadth of an organisation. We aim to maximise value for our clients, their customers, suppliers, and all other stakeholders, by improving efficiency, reducing costs, streamlining processes and more.