IT Support Packages & Pricing.

Get the right level of support you need at a price point that works for you. 

Technology underpins almost all core business processes, so it’s vital you have a reliable and resilient IT infrastructure. Our IT support packages remove the burden of IT management from internal teams so they can focus on what really matters. We’re here to help you to reduce downtime, improve user experiences, and ensure your IT is working as it should. 

848 is a trusted IT Managed Services Provider (MSP) supporting thousands of end users across the UK. Our range of flexible managed service packages help you improve efficiency, reduce IT costs, strengthen security, and enhance employee IT experiences. 

Get the right level of support you need and ensure your business can grow using reliable, consistent, and effective IT services.  

Our Team and Track Record.

The 848 service desk is managed by an experienced team of Engineers and Service Delivery Managers with the knowledge and skills to design, deliver, monitor, and maintain your IT infrastructure. 

Our service desk staff are based in the UK accredited by ITIL, Microsoft and Prince2. We don’t outsource your support to third-party helpdesks or overseas support teams. You get rapid responses from real people. All calls are answered within 30 seconds, while tickets logged via email, or our dedicated support portal are answered by an engineer in less than 10 minutes on average. The 848 service desk is powered by the leading ServiceNow platform, and the team utilise ITSM and ITIL frameworks to ensure your IT support package and service is built on industry best practice. 

With every IT support package, we provide excellent customer service when supporting your critical functions and processes. Provide your users access to a consistent and reliable IT environment wherever they’re located with managed service packages from 848. 

Our customers rate our support an average of 4.85 out of 5 stars. 

IT Support Packages & Pricing.

Microsoft 365 Support.

A light package providing simple and affordable support for Microsoft 365 workspaces. Get technical guidance across the Office 365 apps including Teams, Excel, Outlook, and more. 

Service desk 8:00 – 18:00, Monday to Friday. 

  • Unlimited remote IT support services. 
  • Microsoft 365 support for end users only. 
  • Includes the full Microsoft 365 Productivity Suite: 
  • Office 365 productivity apps. 
  • Email [Outlook]. 
  • Cloud files and collaboration. 
  • How do I? (as a user). 

 Support for devices not included. 

From £15 user/month.

Standard Support.

Flexible support and security for end-user devices. Help employees stay productive and keep user workspaces secure. 

Service desk 8:00 – 18:00, Monday to Friday. 

  • Unlimited remote IT support services and technical guidance. 
  • Support covering end-user devices including Windows PCs, Mac and phones. 
  • Incident, Request, Problem and Change management. 
  • Regular cyber security risk assessments. 
  • Vulnerability scanning across servers and networks. 
  • Multi-Factor Authentication (MFA) management. 
  • Advanced email protection. 

*Under 25 users? We offer an Express Support option for small businesses with 25 users or less.

From £35* user/month.

Premium Support.

Get everything included in standard support plus proactive remote monitoring, performance reviews, comprehensive security, and more. 

Service desk 24 hours a day, 5 days a week. 

  • Monthly contract review meetings to: 
  • Discuss feedback, performance service improvement plans, future planning and more. 
  • Network monitoring. 
  • Automated patch management. 
  • Service Delivery management – Face to face. 
  • Endpoint Protection. 
  • Immediate incident response. 
  • Backup and recovery of data. 
  • Active protection and blocking of threat vectors. 
  • Ongoing software security updates. 

Optional add-ons include: 

Penetration testing, security policy design, EDR, Cyber Essentials guidance, and Zero Trust architecture. 

From £45 user/month.

Premium Plus.

Advanced security and support. Get everything included in the premium support package plus: 

  • Onsite Break/Fix support.  
  • Comprehensive audit of your current set up.  
  • Proactive IT monitoring and management.  
  • Third-party vendor support.  
  • Committed service levels for incident resolution, change implementation, security updates, and system optimisation.  
  • Identity and access management.  
  • IT roadmap, reports, licensing, and warranty management.  
  • Scheduled engineering visits. 
  • Penetration testing.  
  • Security policy design.  
  • Endpoint Detection and Response (EDR).  
  • Data Loss Protection (DLP).  
  • Endpoint Managed Detection and Response (MDR).  
  • Managed Disk Encryption.

From £80 user/month

Bespoke Support.

At 848, we understand that some businesses will need a more bespoke service. 

If you can’t find what you need or are looking for a blend of different services, we’ll build the managed service package that you need to support and secure your business. Our team of specialists can design a solution that is specific to your unique business requirements, often linking multiple services into a single end-to-end managed IT service. 

We’ll start with a discovery call to understand your budget, needs, and bespoke requirements, and create a unique offering into a singular, flexible managed service package. 

Price based on service requirements.

Additional Services

Blend a range of additional services and support into your IT support package to get value you need in one flexible pay-monthly service. You can also access as the below as standalone services. 

Get in touch for more information

End User Computing (EUC) Services.

Empower your teams with the technology and support they need to work effectively. Our EUC services begin with the end-user experience. We identify how your employees utilise technology and fill any gaps in IT and process with services and support. 

Infrastructure Management.

Get rapid remote support with flexible options to suit your needs, and transparent per-user-per-month pricing. Our infrastructure management service can encompass device monitoring, health checks, Networking as a Service, service optimisation, performance management and more. 

Application Packaging.

Enjoy reliable, hassle-free, secure software deployment and application migrations to user devices and workspaces. We’ll package, test, and deploy your applications with the accurate system and user settings that meet your organisation’s requirements.

Software Asset Management (SAM).

Leverage industry expertise and best practices to reduce licensing costs and mitigate compliance risks. Our SAM specialists will identify areas of risk, overlapping and overspending, and manage, optimise and consolidate where possible, the services across your software estate. 

Service Management and Service Integration.

IT services aren’t a one-size-fits-all approach. We’ll work with you to create and continually develop a Customer Service Improvement (CSI) plan with your business objectives and the end user experience in mind. Let our experts develop a Service Catalogue that fulfils your needs. 

Backup as a Service (BaaS).

Choose from a variety of cloud or on-premises backup options, fully supported data recovery, and flexible data retention periods. We’ll help you instantly backup and restore entire VMs, individual files, folders, Azure SQL databases and more, ensuring your data is safe, secure, and backed up by the cloud. 

What Our Clients Say.

“You never feel like you’re just a number with 848.”

We were paying a lot more with the previous supplier, and response times for support could be weeks before tickets were resolved. With 848, the turnaround for support tickets is really quick. 

Chris Woods, Incentive FM Group 

Read the full case study 

“They are accountable, supportive and patient, and didn’t let us down once.”

Working with 848 is like working with a full-service agency. They are responsive and have a complete team of specialists with high quality skills for all different solutions and aspects of a project. That made me feel so much more confident and gave me complete reassurance that we picked the right partner. They put in extra hours and went above and beyond to support us and get the job done. 

Penny Whitelock, CEO, Miriad Products LTD 

Read the full case study

“I see 848 as an extension to my team, a partner not a supplier.”

I trust their strategic advice and that they will deliver on their promises. I like the fact they challenge my requirements. That’s what I look out for when choosing partners to work with. I would strongly recommend 848. 

Francesca Monaco, Augmentable Marketing 

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Your Dedicated Microsoft Gold Partner.

848 is an experienced Microsoft Gold Partner with 5 Microsoft Advanced Specializations. This demonstrates our leading knowledge and expertise in the design, build and implementation of solutions underpinned by Microsoft technologies.