HaloITSM.
HaloITSM is an IT service management (ITSM) platform designed to help organisations streamline their IT operations. It offers a centralised, AI-powered solution to manage incidents, service requests, and changes efficiently, with a focus on automation and meeting ITIL standards.
It includes features like incident management, asset management, and change control, all supported by powerful analytics and integrations with third-party apps.
Everything You Need For IT – All in One Place.
HaloITSM will revolutionise your current processes, transforming them into intuitive, modern workflows. With advanced AI capabilities, it boosts efficiency, consistency, and productivity, empowering your teams to deliver top-tier service to both customers and employees.
As a comprehensive ITSM solution, HaloITSM not only standardises your operations but also provides powerful analytics, enabling you to align your IT services with the real needs of your business – both now and in the future.
Increased Efficiency.
Automate routine tasks and workflows, reducing manual efforts.
Improved User Experience.
Provides quick resolutions and enhance service delivery.
Real-Time Insights.
in comprehensive visibility into performance with customisable dashboards and reports.
Seamless Integrations.
Integrates with third-party apps like Microsoft Teams, Active Directory, and more.
Key Features of Halo ITSM.
Incident Management.
Fast, effective response to IT issues.
Change Management.
Minimise risks with controlled change processes.
Asset Management.
Track and manage IT assets across the business.
Service Request Management.
Automate and streamline the service request process.
Knowledge Base.
Equip users with self-service solutions.
Who can benefit from HaloITSM?
- Clients in need of an ITSM platform – We now provide HaloITSM as a flexible, scalable solution that complements our existing expertise in ServiceNow. This is ideal for businesses seeking a powerful, cost-effective ITSM tool.
- MSP businesses looking to upgrade their client experience – Our team can help you integrate HaloITSM to deliver superior service at a lower cost of entry, giving your clients the best IT service management experience available.
Why choose 848?
As an official trusted consulting and licensing partner of HaloITSM we have the expertise and experience to implement HalITSM seamlessly into your organisation. 848 is an experienced managed IT services partner that’s focused on delivering real business outcomes and value to customers. Our team utilise industry-leading platforms and frameworks to provide effective and proactive IT support, service management and service transitions.
Request a Free Demo.
Please fill out the contact form below for your free demonstration with one of our ITSM experts.
Focused on Enterprise Service Management
Empowering enterprises with the tools to achieve results and enhance collaboration.
Tailored for MSPs
Supporting Managed Service Providers in delivering exceptional IT services to their clients.
Committed to Customer Service
Connect with every customer and provide outstanding satisfaction, anytime, anywhere.