Flexible IT Support Packages.
You Pick a Package, We’ll Make it Yours.
Find the best IT support package for your business and budget. Compare our range of flexible managed service packages below but have confidence that every service is tailored to your unique business needs. You can also create a fully bespoke IT support package from scratch.
Service Element | Microsoft 365 | Standard | Premium |
Office 365 Support | ✓ | ✓ | ✓ |
Unlimited Remote Support* | ✓ | ✓ | |
Portal | ✓ | ✓ | |
Weekly Reporting and Live Client Dashboard | ✓ | ✓ | |
Scheduled Onsite Support | ✓ | ||
24/7 Monitoring + Alerting | ✓ | ||
Backup Monitoring | ✓ | ||
Proactive Workstation and Server Maintenance | ✓ | ||
Subscription Management and Documentation | ✓ | ||
New Workstation Setup PC/iMac's | ✓ | ||
Technology Roadmapping | ✓ | ||
Web Content Protection | |||
IT Audits & Health Checks | |||
End User Video Training | |||
Virtual CIO Services |
Security Services | Microsoft 365 | Standard | Premium |
Monthly Cyber Security Risk Assessment | ✓ | ✓ | |
Monthly Microsoft 365 Vulnerability Scan | ✓ | ✓ | |
Advanced Email Protection | ✓ | ✓ | |
Multi-Factor Authentication Management | ✓ | ✓ | |
Secure DNS (Web Filtering) | ✓ | ||
Endpoint Protection | ✓ | ||
Software Security Updates | ✓ | ||
Backup | ✓ | ||
Incident Response | ✓ | ||
Simulated Phishing Attacks | ✓ | ||
Encryption | ✓ | ||
Mobile Device Management (MDM) | |||
Managed Detection & Response (MDR) | |||
Penetration Tests | |||
Endpoint Detection & Response (EDR) |
*Business hours
This list is not conclusive, and we strive to create a truly flexible and customised IT support package and service for every customer. For further information on the range of additional services we offer or to discuss your unique needs, get in touch via the form below.
Book Your Free Consultation.
Not sure what you need? We believe in a personal approach. Every managed service package we deliver is tailored and truly flexible to meet your requirements. Book a free consultation and tell us your IT support needs.
30 seconds
Average call response time
100%
First time fix rate
4.9/5 stars
Customer satisfaction
99%
Resolution within SLA
9 minutes
Average support portal response time
Experts in Microsoft.
Our team is made up of experienced IT support engineers and consultants with extensive expertise in the full Microsoft stack, including Microsoft 365, Azure, and Dynamics 365. The 848 Group is a Tier 1 Microsoft Solutions Partner holding a leading set of Microsoft accreditations.
Why Choose an IT Support Package from 848?
Our managed services are built on industry-leading ITSM and ITIL frameworks.
Rapid IT support with 100% first time fix rate. Support calls answered in 30 seconds or less.
Dedicated UK-based service desk – we don’t outsource your support to third parties.
Flexible and affordable, always. Your IT support service is designed to evolve with you.
Enterprise-grade systems and service at an affordable price point.
ITIL, Microsoft and PRINCE2 accredited team well-versed in ISO standards.