I am a technical director, consultant and problem solver. I specialize in working with customers to design and manage the delivery of business changing IT solutions. As part of this role I have ultimate responsibility for our technical services delivery and support teams covering leadership and being a constant escalation point for presales, support and delivery teams.

A large percentage of my time is spent focused on customer projects, from inception through to delivery and service transition. This involves direct customer contact working closely with IT management teams, C level, and executive sponsors. Outside of direct customer contact, I adopt a very hands-on management approach, working closely with all members of our growing teams both technical and sales.

I actively participate in all technical services team member job duties from support ticket investigation through to complex design and project planning activities.