RUN

HERE FOR YOU

Your business relies on IT. Once you have an IT system built to meet your growing needs and tailored to your specific requirements, you need to know you can stay online. Our Remote Support services are there, when you need them, when you don’t know you need them, and to help your team maximise their new systems.

Support from 848 is not just ticket resolution. We provide training and preventative measures so you don’t have the same problem again.

ASSISTANCE

TRIAGE

When a client experiences a problem, our expert technicians begin by carefully listening to what has happened. Their experience allows them to ask a series of targeted questions to explore the issue, identifying the circumstances in which it arose.

INSPECT

Once the support desk has identified the circumstances, they begin inspecting the problem. Depending on the issue reported, they may be able to work remotely through administrative logins or visit the client’s site to solve hardware problems.

RESOLVE

The key strength of the 848 Managed Service is that fault resolution doesn’t just stop at the resolution. The helpdesk go the extra mile to provide training and guidance to ensure that clients can become more efficient and keep the workplace running smoothly.

WORKING TOGETHER

YOUR TAILORED

SUPPORT DESK

REMOTE IT
HELPDESK

Ticket Auditing & Reporting system; understand your support hotspots.

Efficient time recording of enquiries; in 15min increments (for voucher support customers).

Support for your; desktop, operating systems, applications, network & internet issues.

MANAGED
SUPPORT

All ‘Remote IT Helpdesk’ features plus physical or cloud-based server management.

Comprehensive and structured IT management, going that extra mile to keep your system operational.

Dedicated and accountable IT department.

PROACTIVE SUPPORT

Automated remote monitoring of physical and remote servers, firewalls & infrastructure.

Continuous checks for disk space, RAM/CPU usage, back-ups, patches, updates, connectivity.

Pre-emptive fault checking based on pre-determined criteria.

Get In Touch

If you have any questions or queries about any of our products or services, please just send us a message!