As one of Staffordshire’s longest established members of Microsoft’s Cloud Service Provider program, we’re proud to count ourselves amongst the select group of Microsoft Partners with Tier 1 CSP status. This allows us to directly provision, manage and support Microsoft cloud offerings such as Office 365 and Azure Cloud platform for our customers.

To qualify for Tier-1, a partner must be able to provide customers with Microsoft Cloud value added services, such as project services, managed services and support services. Microsoft also requires partners to deliver technical expertise and provide 24×7 support, technical integration and handle the customer software lifecycle.

Our combination of stellar customer service, expert product implementation and innovative additional services and packages have proven us fully worthy of Tier 1 CSP status! You can secure Microsoft solutions and dedicated support all from The 848 Group, but what are the benefits for our clients?

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Our customers benefit from the simplicity of a single bill to pay. Customers can painlessly manage the purchase of partner tools, products, and services with their subscription in one consistent and predictable monthly bill.

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Partners directly deliver, manage, and support the customers giving them one point of contact for all their business management requirements.

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Customers are not tied into one partner for the Microsoft products they wish to purchase; this allows customers to seek out the most effective partner for separate products which may represent different partner skillsets. With the CSP programme, partners gain a greater understanding of their customers’ business needs, challenges and how to help them reach their goals.

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With pre-agreed authorisation, as a Tier-1 CSP we have direct access to the secure Office 365 portal to enable direct provisioning, deployment, management and support of subscribed services on a customer’s behalf. Using delegated admin access, we can often resolve issues more quickly than Microsoft and without the need to contact Microsoft support.

As a Tier 1 CSP partner, we help customers leverage the cloud by owning the complete billing process and directly managing support. Applying existing expertise in cloud technology, we can assist with your move to Azure services, whether it is a seamless transition to Azure AD, planning and executing Office 365 migrations or unlocking additional valuable services Azure provides, such as file storage via OneDrive, knowledge management through SharePoint and business intelligence tools like Power BI. With Microsoft’s full endorsement, we can provide world leading business IT solutions along with The 848 Group’s magic touch!

We hope you enjoy the benefits of our Microsoft CSP status as much as we do!