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Join a gym, donate to charity, eat healthier. Sound familiar? Everyone comes up with a couple of new year’s resolutions when January 1st rolls around- but to make them stick you need dedication, perseverance, and support. Your business might resolve to hit more sales targets, create reliable customers, and receive a stellar feedback rating. With Microsoft Dynamics CRM, you might actually keep your resolutions for the year!

Your customers are the blood that runs through your company’s veins. Dynamics CRM allows you to optimise the full customer experience- from leads to closure. The latest 2016 version has taken feedback from business users everywhere, providing you with an even greater experience. The new features of Microsoft Dynamics CRM 2016 include:

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Switching between apps can be jarring and interrupt the mental flow of even the most dedicated salesman. With a better in-built Excel experience, including access to templates and core numerical functions, you can get your much-needed analytics directly on your sales platform. Microsoft Dynamics CRM 2016 also includes an application to be used with Outlook, so you can connect with your customers directly in the way that makes the most sense.

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The cloud has made flexible working a necessity to the modern business. With CRM 2016 you can access your sales data and documents on any device, from any place you choose. The app now works effectively with other key Microsoft apps.

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Delve is Microsoft’s hub for creativity. With Delve and Dynamics CRM 2016 working in unison, you can create custom presentations for each potential client.

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With access to your CRM data, you can generate documents directly from your CRM software. No need to transfer the data elsewhere, taking up valuable time and leaving room for error.

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Cortana is designed to provide you with the key data you need without you even asking for it. Why should this stop at weather and traffic reports? CRM 2016 allows Cortana to display anything from sales activities to key opportunities on your start menu, so you’re ready to start work from the get-go.

With Microsoft Dynamics CRM 2016, your new year’s resolutions might actually stick! Find out more or get a free trial.