JuteXPO are a leading manufacturer of shopping bags, using sustainably sourced, natural materials.
What was the project?
JuteXPO were using two separate CRM systems, across multiple locations, with no integration between the two and limited access to either.
Inefficiencies and inconsistencies were identified by the company, namely the duplication of effort, incomplete data inputting and misunderstanding of ownership throughout the sales cycle, leading to delays in the delivery process, missed sales opportunities and customer uncertainty.
848 was introduced to JuteXPO by Microsoft, as a specialist CRM partner, and engaged with the them to help determine the functional requirements of the business and its users.
Through careful discovery and planning, 848 determined the most suitable solution to enable JuteXPO to achieve their key objectives: reduce inefficiency, enhance productivity and deliver a better service to their customers.
848 delivered a single source of truth CRM system for JuteXPO by replacing ACT! and Salesforce with Microsoft Dynamics 365 for Sales CRM, customised to meet JuteXPO’s specific business needs.
Tailored end user training was provided to empower users to embrace and adopt the new system, complemented and supported by internal power users and the early life support from 848.