IT Managed Services and Support.

Technology underpins nearly every core business process, so it’s important that you have a reliable, resilient and secure IT landscape. Our range of cost-effective IT Managed Services ensure your IT infrastructure is performing as it should, while providing employees with the rapid response and support they need. We help you provide users with a secure, productive and always-available work environment, and ensure your systems are proactively managed and monitored. Gain access to leading skills, processes and expertise to improve the performance of your technology estate. Remove the burden of IT management from internal teams so they can focus on things that really matter.

At the 848 Group, we don’t believe in one-size-fits-all. That’s why we offer a variety of Managed Service packages to suit different budgets and business environments. All packages are customisable, delivered on a cost-effective per-user-pay-monthly basis. Choose from simple support services for an extra helping hand, or fully bespoke solutions if you have more complex IT requirements. Get the right level of support you need, when you need it, to provide users with reliable and consistent IT experiences.

Our team of experienced engineers and technical support staff can manage your entire IT infrastructure on your behalf. Our IT Managed Services team proactively monitor and maintain the solutions you need to support business critical functions and processes, and ensure your users have access to a high performing IT environment. The 848 service desk consists of a friendly team of IT experts with the knowledge and skills to design, deliver, monitor, and maintain your IT infrastructure. We provide excellent customer service when supporting your critical functions and processes, and are dedicated to ensuring your users have access to a consistent and reliable IT environment wherever they’re located.

Get quick and reliable support with an average response time of just 9 minutes.

Our Managed Services team deliver speedy support and excellent customer experiences. We’re experts in supporting both physical and remote work environments, providing rapid issue resolution and assistance to your users – wherever and whenever they’re working.

With an average response time to support tickets of just 9 minutes, our team minimises downtime in your business and ensures your teams stay productive.

Our team of 1st, 2nd and 3rd line technical engineers take the time to understand user activities from both a technical and business perspective, allowing our IT service desk to become a natural extension of your team.

Learn more about our range of IT Managed Services and Support offerings.

Software Asset Management (SAM).

Oversubscriptions and duplicated software licenses and cloud services can cost your business money you don’t need to be spending. While incorrect licensing can put you at risk of non-compliance.

Software Asset Management (SAM) from 848 enables you to the leverage of industry expertise and best practices to reduce licensing costs and mitigate compliance risks.

Our SAM specialists will identify areas of risk, overlapping and overspending, and manage, optimise and consolidate where possible, the services across your software estate.

This means less wasted licenses, better allocation of resources, and reduced risk of non-compliance.

Infrastructure Management (Infrastructure as a Service).

Our infrastructure management service ensures all your systems and applications are configured for the best possible performance.

Our infrastructure management team monitor your infrastructure performance and health 24/7, responding immediately if an issue is detected to minimise downtime.

Get rapid remote support with flexible options to suit your needs, and transparent per-user-per-month pricing.

Our infrastructure management service can encompass device monitoring, health checks, Networking as a Service, service optimisation, performance management and more.

Backup as a Service (BaaS).

Everyday, huge amounts of critical data is lost or stolen as it’s not protected or securely backed up.

With the potential fines and reputational damage due to data loss or breaches, it’s important your data is backed up and secure.

Backup as a Service from 848 helps you keep data protected and easily retrievable in the event of unexpected loss.

Choose from a variety of cloud or on-premises back up options, fully supported data recovery, and flexible data retention periods.

We’ll help you instantly backup and restore entire VMs, individual files, folders, Azure SQL databases and more, ensuring your data is safe, secure, and backed up by the cloud.

Security & Threat Protection.

Hybrid working offers tonnes of business benefits, but it creates a wealth of additional security challenges for your business. 848 has a team of certified cybersecurity specialists available to make security simple. Access end-to-end managed security services and 24/7 threat protection to keep your users, devices, data and workspace secure. 

From managed firewall services to vulnerability management, our team are here to help you protect your critical infrastructure. We address all your security challenges, from the simple to complex.

Service Management and Service Integration.

At 848, we know that there is no one-size-fits-all for delivering IT services.

That’s why we take the time to understand and define your service requirements and develop a Service Catalogue that fulfils your needs.

Our team made up of ITIL Certified Service Delivery Managers and support engineers, deliver IT services complete with measuring and reporting to ensure service excellence and value for money.

We manage and integrate your service streams to provide swift issue resolution and cost-effectiveness.

Application Packaging.

Different end users will use a range of digital tools and software for role-specific tasks and processes. When deploying new software onto end user devices, it’s important it’s done so in line with the security standards and controls outlined in your organisation.

Our Application Packaging services ensure you enjoy reliable, hassle-free, secure software deployment and application migrations to user devices and workspaces. We’ll package, test, and deploy your applications with the accurate system and user settings that meet your organisations requirements.

This reduces the headache for your IT team and ensures feature and security updates are delivered with greater efficiency.

Managed Service Packages.

Microsoft 365

An affordable support option for Microsoft 365 and Office 365 apps including Teams, Excel, Outlook, and more.

Service desk 8:00 – 18:00, Monday to Friday.

From £15 user/month

Standard

Flexible support and IT security for end user devices. Help employees stay productive and protect user accounts, data, and workspaces.

Includes email protection, security risk assessments, and MFA management. Basic Incident, Problem and Change Management.

Service desk 8:00 – 18:00, Monday to Friday.

From £35
user/month

Premium

Standard support plus proactive remote monitoring, automated patch management, and performance reviews.

Comprehensive security including endpoint protection, backup, rapid incident response and security updates.

Service desk 24 hours a day, Monday to Friday.

From £45
user/month

Premium Plus

Advanced security and support. Premium benefits plus unlimited onsite break/fix support, proactive monitoring, identity and access and more.

Includes security policy design, Endpoint Detection and Response (EDR), data loss protection and more.

Service desk 24 hours a day, 7 days a week.

From £80 user/month

Bespoke

A fully bespoke managed service built to meet your unique business requirements.

Get the service desk availability, skills, security, and support you need.

Price based on requirements

Blending industry leading talent with industry leading platforms.

We don’t just solve IT problems – we help your IT perform. 848 operates an ITIL compliant service desk built on the industry leading ServiceNow platform. ServiceNow ensures enterprise-grade IT service management (ITSM) to optimise your IT. Our team of ITIL, Microsoft, and PRINCE2 certified staff deliver flexible IT support to ensure seamless experiences.

End User Support Services.

Your business is built on your people. It’s important every employee has the technology and support they need to work effectively – wherever work may be.

It’s important to ensure staff are empowered to stay productive, connected and secure, not held back by dated systems and complicated processes.

With our end user support services, we start with the end user and map the process from there. Our team identify how your employees utilise technology in their everyday, and any gaps in IT, services and support.

Then, we work with you to develop an end user computing strategy that’s aligned to your business needs and objectives.

Network & Infrastructure Management.

Your network infrastructure is the backbone of your business. However, as your business scales, monitoring, and managing your networks becomes increasingly complex. Our range of network and infrastructure management services enable you to improve the performance of your critical environments without putting extra pressure on your IT team.  

From Infrastructure Management and Network as a Service to Managed LAN, Wi-Fi, and Firewall services, we can maintain, monitor, secure, and support your critical network and infrastructure.  

Why choose 848 for your IT Managed Services?

At 848 we have a friendly team of certified IT experts running our Managed Services desk. The team consists of key service software engineers from Tier 1 to 4, trusted Team Leads, Incident Coordinators, and Service Delivery Managers. Our team design and deliver the right service for your business, including efficient support, and bespoke monitored management of your IT environments.

848’s expert engineers and technical support staff can manage your entire IT infrastructure on your behalf. Our IT Managed Services team proactively monitor and maintain the solutions you need to support business critical functions and processes, and ensure your users have access to a consistent and reliable IT environment.

Speak to our friendly team of certified IT experts.

Do you currently work with a Managed Services Provider (MSP)? *

The team.

The 848 Managed Services framework is built on ITIL and ISO standards to ensure that 848 provide you with a strong offering based on industry best practice. 848 is currently obtaining certification of ISO/IEC 27001:2013 and the managed services team is obtaining the ISO/IEC 20000-1: 2011.

848 Managed Services is made up of 3 teams, comprising of a number of key service engineers from Tier 1 to 4. The teams include Team Leads, Incident Coordinators and Service Delivery Managers.

The Service Desk provide a first point of contact for customers contacting 848 with requests and issues. They will resolve end user issues and triage more complex issues to pass through to Incident Management or Infrastructure Services. The Service Desk run Major Incident Management (MIM), keeping customers updated with ongoing progress updates when a priority 1 incident is running.

The Incident Management team work reactively on incidents and requests.

They are split into a number of workloads which are dedicated to a concise number of customers based lightly on similar technologies. Each workload has a lead to keep progress running.

Infrastructure services focus on proactive work, while thorough monitoring and maintenance of customer environments improves stability, and Problem Management reduces the workload on the Incident Management team.

Service Delivery Managers manage customer relationships, representing the customer within 848 and vice versa. They will monitor and report on the delivery of the service, ensuring that 848 stay within the agreed service levels and work with 848 Managed Services to facilitate Service improvements.

To team up with 848 managed services, get in touch today. We’re a Microsoft Gold Partner with a growing team of IT professionals here to help.

Your Dedicated Microsoft Gold Partner.

848 is an experienced Microsoft Gold Partner with 5 Microsoft Advanced Specializations. This demonstrates our leading knowledge and expertise in the design, build and implementation of solutions underpinned by Microsoft technologies.

IT Managed Services and Support you can trust.

Get in touch with a member of our team today.

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