End User Service Support

We are currently looking to hire a talented and driven Support Engineer (Windows, Exchange, Citrix, Active Directory). In this role you will be providing technical support and administration for software, hardware, and connectivity. You will be providing End User IT support on site and from home (Lockdown dependent).

Key areas of responsibility include:

  • Providing face-to-face at front desk experiences with ServiceNow ticket handling
  • Mobile Devices (+ Laptops) HW & SW related issues (strong)
  • How-to assistance of showroom Devices or End User assigned IT Equipment
  • Remote support
  • Software related issues (Standard & Non-Standard)
  • Line of business application related issues
  • Active Directory tool
  • experience level ServiceNow ticket handling
  • Microsoft Windows operating system – all related issues
  • Microsoft Office 365 ProPlus/2019 – all related issues
  • SCCM SW deployment issues (front end)
  • Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows)
  • Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
  • Document management like IP spreadsheets, Asset Management, etc
  • Stock management (incoming & outgoing IT goods)
  • Logging, resolving, and assigning incidents into ServiceNow
  • Own the incident throughout its lifecycle
  • Walk in End Users through installing applications and computer peripherals
  • Install applications and peripherals for End Users in WICs and onsite
  • Guide users with simple, step-by-step instructions
  • Conduct troubleshooting (remote and face-to-face)
  • Test alternative pathways until an issue is resolved
  • Be able to recognise when to escalate the incident to Level 3 support
  • Record technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
  • Deploy company assets to End Users like a laptop, desktop, mobile phones, etc.
  • Maintain computer peripheral devices like printers and resolve associated problems, escalate when necessary to 3rd level by raising incidents & taking ownership
  • Maintain Assets and Configuration Item records Escalate incidents when necessary using the pre-defined escalation process

 

Interested? Apply now!

Send your CV to info@848.co

Contact us

Unit 3,
Marconi Gate,
Staffordshire Technology Park,
Stafford,
ST18 0FZ
///prone.chest.hiking

 

03449 848 848

info@848.co

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Remote Support Session

848 Group Support

Copyright © 2021 The 848 Group.
All Rights Reserved. 

Contact us

Unit 3,
Marconi Gate,
Staffordshire Technology Park,
Stafford,
ST18 0FZ
///prone.chest.hiking 

03449 848 848

info@848.co

Find out more

Privacy Policy

Make a complaint 

Remote Support Session

848 Group Support

Copyright © 2021 The 848 Group.
All Rights Reserved.