Dynamics 365 is an all-inclusive and end-to-end solution that spans Customer Service, Sales, and more. The integration with other Microsoft solutions makes for a universal view of operations.
Dynamics 365 for Sales is an exceptionally powerful tool that gives you complete visibility of your sales funnel. This transparency in opportunities, and account and prospect movements, allows for your focus to remain on your business goals.
Use Dynamics 365 for Customer Service to manage; custom entities, case management, contracts, resources, accounts, and working hours! Machine learning and automated workflows provides assistance in tasks, as well as notifying you of changing sentiment within your customer communications.
CRM Specialist, and Senior Functional Consultant, Dominic, has experience in many sectors including, public, private and not for profit industries.
Over the years, Dominic has build an impressive repertoire in configuring, customising, and deploying robust CRM solutions, bridging the gap between IT capabilities and Business expectations.
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