Service Innovation & Transformation
Effective service management ensures a profitable revenue stream by maximising customer retention and satisfaction. Dynamics 365 for Field Service enables service calls to be dispatched to appropriately skilled technicians with required equipment.
Improve profitability with automated scheduling, that allows for increased logistical efficiency. Utilise the interactive schedule board to empower dispatchers through aligned resource management. Increase first-time fix rates using real-time visibility in stock management and automated prompts to order.
Share contracts, quotes and schedules with clients and customers in an instance. Triggers issue automated text and voice reminders informing customers of when to expect their service. Transparency in service activities, be it tracking, or self-scheduling, allows for trust and loyalty to be heightened.
Advanced analytics offer insight in problem detection and diagnosis, before impact strikes. Automatically generate work orders including scheduling, release of information and technician dispatch. Predictive maintenance allows for further cost-saving, with cleaning, repair and replacement of parts on demand.
Ensure timely arrivals with clients, by utilising mapping features that offer directions turn-by-turn. Work order details are automatically updated boosting transparency in caseloads. Assign customer history and preferences to cases. Increase on-site efficiency with mobile access to back office apps and data.
If you are keen to see how the power of Dynamics 365 for Field Service can transform how your technicians operate, then talk to us to arrange a demonstration!