DIGITAL TRANSFORMATION

 

Join us on the 10th May at the Chambers of Commerce, Festival Park, Stoke!

 

Let’s reimagine how technologies, people and processes are bought together to maintain a competitive edge and generate value for your customers.

Together we can create an ecosystem that revolutionises sales and services strategies to optimise customer engagement and empower your workforce.

It’s free to attend!

 

Scroll to find out more about Digital Transformation!

DIGITAL TRANSFORMATION:

Focus Areas

At the event, Enterprise Architect and Solutions Director, Andy Mallett, will explain the principles and processes behind Digital Transformation.

 

Rapid adoption of Cloud Solutions is increasing the divide between digital businesses and everybody else. Businesses must now plan for agility and new business models, that empower employees and improve customer value.

We take stock of your combined needs and goals, to offer a complete solution which aligns sales and services, managing customer data in a central system.

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Empower your Employees

Reduce costs in training by utilising in-built AI resources that guide and support your team in solving customer issues in line with organisational policy. This can enhance coordination of people and assets, and accelerate business responsiveness.

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Increase Customer Engagement

Embed customer strategies into digital processes that create seamless experiences for both your customers, and your service professionals. Utilise the AI and Machine Learning capabilities in Microsoft technologies to capture quality data which can be actioned upon and adopted into new approaches that enhance customer engagement.

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Optimise your Business

By deploying AI within defined business policies and processes, your business can anticipate demand and efficiently consolidate resources. This empowers you to adapt quickly to market trends, provide optimal customer service, as well as saving you time and money.

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Transform your Products & Services

Let data become a strategic asset; identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of your customers and operations.

EVENT DETAILS

Meet The Presenters

To celebrate Digital Transformation we will be demonstrating typical Sales and Customer Service processes that illustrate how a customer moves through the journey. We will also cover some recent product updates that enhance the applications capabilities and user experience.

Joining us as a guest speaker, is BI Specialist, Mark Trimmer. Mark’s areas of expertise orientate around Business Intelligence and Information systems. Mark has significant experience in assisting organisations to drive value from their applications and data.

Please note, refreshments will be available!

Andy Mallett

Enterprise Architect and Solutions Director, Andy, brings an agile approach to Digital Transformation. His drive in adopting frameworks and methodologies, guarantees solutions that don’t just change your business, but transform it. Andy has a wealth of experience implementing solutions for large enterprises, such as NatWest, Argos, Homebase, and Amstrad.

Dominic Ryder

CRM Specialist, and Senior Functional Consultant, Dominic, has experience in many sectors including, public, private and not for profit industries. Over the years, Dominic has build an impressive repertoire in configuring, customising, and deploying robust CRM solutions. Bridging the gap between IT capabilities and Business expectations.

William Nelson

Account Director, and IT enthusiast, William, has over twenty years experience crafting relationships with large organisations. William can provide advice and guidance to customers not just about their next potential IT project, but how new services or software could affect their business decisions and enhance their operations during the next lifecycle.

DIGITAL TRANSFORMATION

The Formalities

Take advantage of the exclusive promotion available for attendees only, that will help you launch your Digital Transformation project!

To register for the event, we only require your name and email. The other fields are optional, yet would allows us to tailor event content to address needs.

“Digital transformation is more than buying new technology or moving to the cloud. It must be focused to allow the effective use of technology to empower people to deliver improved customer value through more efficient processes.” – Andy Mallett, Enterprise Architect and Solutions Director.

Event Registration

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