Business Solutions

848 deliver business changing IT solutions and agile platforms that evolve with you

In today’s digital world, technology is at the heart of any modern business. But in a time where agility is paramount, the key to running a successful business is agile IT. 848 provide business changing IT solutions that evolve with you. Using our proven Plan, Build and Run methodology, we deliver scalable, flexible cloud-based services and platforms from Microsoft, Google and more. We can tailor business solutions that are resilient and adaptable to change, and modern modular systems that grow with your business to maintain a competitive edge.

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Delivering business changing IT solutions for over 10 years

848’s modern business solutions can enable you to enhance operational efficiency, boost employee productivity and streamline your processes. Whether you want to enhance your sales and marketing capabilities, modernise business communications, or improve customer engagement, we deliver flexible, intelligent and scalable business solutions underpinned by Dynamics 365, Anywhere365, Microsoft Power Platform and more.

Engage your customers

Customers want value from their interactions with suppliers and they want it early in the process. Ensure you are engaging on the right platforms and get insights backed with artificial intelligence and machine learning.

Empower your employees

New entrants to the working population have high digital expectations. They are used to instant messaging, collaborative platforms, ever present information and modern responsive technology. Drive employee retention and productivity with adaptable, evergreen, business solutions.

Transform your service offerings

Technology is transforming the way services are consumed. Information at your fingertips and simplified orchestration allow modern experiences such as allowing customers to organise large multi-site holidays themselves. Digital experiences are not an option they are key to gaining and maintaining a competitive edge.

Optimise your operations

The provision of value at speed is key to modern business. Modern technology provides the information and automation to reduce risk, eliminate mistakes and improve speed. Orchestrated services such as carrier selection allow for a seamless flow from customer order to customer delivery whilst maintaining quality. Delivery next day is achievable and at scale with cloud applications.

Accelerate success with our Business Solutions

For sales and marketing

Find and engage prospects with modern solutions that deliver value to your customers, wherever they are. Our range of IT solutions for sales and marketing enable your business to close deals faster by automating repetitive admin tasks, empowering sales people to save time and deliver greater value.

With our SureStart services for sales and marketing, we can tailor a bespoke Dynamics 365 platform that enables you to leverage AI to understand customer interactions and guide sales people to make well informed decisions. Plus we can fully-integrate innovative marketing automation software such as ClickDimensions to improve your customer communications and streamline your marketing efforts.

Customer relationships

The key to a strong and healthy business is strong and healthy customer relationships. 848 can provide you with bespoke business solutions and applications that enable track customer engagement and ensure every employee can provide customers with a positive, personalised experience.

From CRM solutions that provide your business AI driven insights to identify opportunities, to intelligent cloud contact centre solutions that drive meaningful engagement and automate customer dialogue, we can build you a bespoke IT infrastructure that meets your needs.

Finance

Strong financial stability enables companies to grow and gain competitive advantage. We provide modern business solutions for finance that offer real-time insights into cash flow and balances. We can help you benefit from proven planning tools that allow budgets and forecasts to be maintained to establish control and guide the growth of the company.

With Dynamics 365 for finance, you can automate close processes that bring order and consistency to repetitive tasks and allow finance professionals to focus on delivering value and exploring ways to finance company growth. Benefit from intelligent tools for record to report processes and automated compliance reporting to avoid tedious error prone tasks.

Procurement and logistics

Getting the right resources at the right cost is vital if you are to maintain a quality delivery and keep customers. Procurement driven by demand insights built from history of production and customer engagement provides a smoother procurement experience, avoids panic buy scenarios and, as a consequence, can drive lower costs.

Couple this with modern logistics that enables rapid pick, pack and despatch with manifests and documentation ready to go and consistently produced. Ensuring the right carriers arrive at the right time to ship the goods but not stand idle is key to heightened efficiency driving customer satisfaction and lower costs. Manage your inventory and warehouse and ensure things are in the right place at the right time.

Production

The beating heart of any business whether you are producing accounts as part of a professional service or manufacturing a complex end product. The process is complex requiring the right materials to be in the right place at the right time with the right people to produce the end product. Quality is vital and the process of ensuring it needs to be consistent. Insight to changes, planned and unplanned, are required to help proactive approaches. Modern business solutions deliver all of this and more. Proactive maintenance of assets can reduce outages and quality issues. Artificial intelligence can guide you on demand spikes that you may not fully understand.

Enterprise support

The back bone of your organisation and key to all other aspects firing on all cylinders. Modern human resource systems that deliver value to you and your employees. Attract staff and onboard efficiently with built in training packages. Manage risk with compliant business solutions that allow you to tailor information governance, conform to well proven standards and not only monitor but take proactive and reactive actions on your behalf. Simplify your IT management with cloud service models and state of the art deployment and monitoring. Keep evergreen with business solutions maintained by leading providers.

Product and service development

Successful companies are always changing with demand. Understanding demand and planning for it is key to your success. Modern business solutions help you gather information and plan for the changes. Discover what resourcing and costs would look like for the new range you are planning. Capture sentiment analysis to understand your customers and prospects thoughts on the range. Drive change rather than follow it. The future is yours for the making with the correct information and tools.

Strategic management

Making decisions is difficult with limited visibility of the problem. Real time insights driven by modern data platforms, cloud business information tools and all backed with artificial intelligence is empowering modern business leaders to react faster and more accurately.

Business communications and modern call centres

Effective business communications are critical to your success. In today’s digitally connected world, your employees, customers and suppliers chat, interact and collaborate from all manner of locations and devices. By centralising your communication channels and modernising your contact centres, you can improve organisational efficiency, reduce unnecessary dialogue and drive meaningful conversations.

We provide intelligent, intuitive and user-friendly unified systems based in the cloud, that easily integrate with your existing infrastructure. Our unified cloud call centre and enterprise dialogue management solutions help your business streamline communication processes, engage customers, and automate dialogue for greater productivity.