Need IT Support? You got it.
With the addition of some new faces on the support desk, The 848 Group have really hit a stride with optimizing our IT support service.
In the last 30 days, we’ve had a 100% positive satisfaction rating, engaging 153 tickets well below the average industry response time! Maintaining a ridiculously high standard of customer service via the Zendesk service seems to come naturally to the support team. We’re incredibly proud to have such talented support staff, and we know our customers feel they are in good hands.
Through Nick Frost’s management and the wealth of knowledge shared between Richard Jordan, Drew Maskell and James Kinsella – it’s clear that the dedicated support team are pulling in a stronger, improved, top class direction. If you’re a customer and you need expert advice and assistance, be it first, second, or third line, visit our support page.